Assistant Captain

Maman - Assistant Captain Job Description

maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods , coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.


our ideal candidate is passionate about food, beverages, and excellent customer service. you lead with care and are always ready to lend a helping hand to a colleague. you have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals.


Position Summary

The Assistant Captain plays a key supporting role in daily store operations while upholding maman's standards of service, quality, and hospitality. Working closely with the Captain, General Manager, Regional Director and People Team, the Assistant Captain helps lead the team in store, maintaining operational excellence, and ensuring an exceptional guest experience while working one of the FOH positions (counter, server/runner, barista). The majority of your time will be spent on the floor, with about 10 percent of time spent on administrative duties.
Essential Responsibilities

Operations & Leadership

• Supervise day-to-day operations while reporting to the General manager, effectively communicating team and cafe needs.
• Support leadership in ensuring all FOH team members are properly trained and on developmental track.
• Complete administrative duties including inventory management, monitor labor costs & COGS, scheduling and managing staff breaks.
• Oversee adherence to company policies, including uniform standards and staff meal guidelines.
• Maintain service standards, including speed of service, hospitality, and upselling.
• Ensure all food and beverage items are consistently prepared and served according to recipes, portioning, and plating standards.
• Order beverage-related supplies ensuring adequate stock levels and assisting with commissary orders.
• Monitor product dates and ensure FIFO procedures are followed to minimize waste and prevent over-ordering.
• Communicate updates, news, and drink specials to both the store team and guests.
• Full understanding of menu items and allergens.
• Oversee quality control for all food and beverage items.
• Build strong relationships with regular guests through warm, attentive, and personalized hospitality.
• Investigate and resolve any guest concerns.
• Ensure the proper operation of third-party delivery platforms.
• Assist with weekly and monthly inventory counts.
• Perform additional tasks and ad hoc projects as assigned to support daily operations.

Health Department & Store Aesthetics

• Ensure full compliance with State Health Department rules and regulations.
• Obtain a Health Department Food Protection Certificate within one month of starting the role.
• Take ownership of the cafe space, ensuring all brand updates are executed in a timely manner ie. printing & framing signage & tags, updating menus and maintaining aesthetics.
• Maintain the overall cleanliness of the store and visual merchandising of retail products
  including reporting and assisting with repairs and maintenance needs.

Qualifications Required:

• Minimum 1 year previous leadership experience.
• Knowledge of POS systems & Third Party delivery systems -Toast & Harri preferred.
• Understand when to troubleshoot issues on your own and when to escalate to upper management.
• Strong time management and multitasking skills.
• Work a flexible schedule that will include early mornings, weekends, holidays, special events, and or occasional emergencies as needed.
• Ability to stand for extended periods and lift up to 40 lbs.

Preferred:

• Previous administrative experience and familiarity with Google Suite.
• Food Handler's Certification or ServSafe Certification.
• Keeping up with the latest industry trends.

What We Offer

At maman, we're proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered:

• A collaborative culture that values teamwork, initiative, and continuous improvement.
• Competitive pay and growth opportunities within a fast-growing brand.
• Comprehensive healthcare options and commuter benefits.
• Ongoing professional development, training, and opportunities for internal mobility.
• Sweet perks cookies, coffee, and in-store discounts.
• A company culture where we roll up our sleeves, support one another, and celebrate shared success.