IT SUPPORT TECHNICIAN

IT SUPPORT TECHNICIANThe IT Support Technician provides frontline technical support and operational IT services for employees across Superior Enterprise locations and job sites. This role is responsible for delivering high-quality end-user support, deploying and maintaining technology equipment, assisting with onboarding and offboarding activities, supporting field operations, and ensuring reliable day-to-day technology functionality. This position reports directly to the IT Support Supervisor and is fully onsite.The IT Support Technician serves as a key customer-facing member of the IT team and plays an important role in maintaining consistent, professional, and secure technology experience for employees.NOTE: This position will be located in our Nashville office and then move to our new divisional headquarters in Mt. Juliet, TN.RESPONSIBILITIESSKILL, KNOWLEDGE, EDUCATION AND EXPERIENCEEnd User SupportServe as a primary support contact for employees by providing face-to-face and remote technical assistance for hardware, software, mobile devices, and system-related issues.Respond to and resolve IT support requests in a timely and professional manner while maintaining excellent customer service.Troubleshoot and resolve workstations, printer, peripheral, connectivity, and basic application issues.Escalate complex technical issues appropriately when needed.Job Site & Field SupportProvide onsite IT support to offices and job sites as needed to troubleshoot issues, install equipment, and maintain operational continuity.Support connectivity and technology functionality in field and construction environments.Assist with deployment and setup of temporary and permanent job site technology solutions.Device Deployment & Lifecycle ManagementConfigure, deploy, and support laptops, desktops, printers, mobile devices, and related peripherals.Deploy new hardware and technology upgrades for employees, including setup, configuration, testing, and user support.Collect, wipe, recycle, and properly dispose of outdated equipment in accordance with company standards and security policies.Maintain accurate inventory records for IT assets, accessories, and assigned equipment.Onboarding & User AdministrationCoordinate onboarding technology setup activities to ensure a smooth first-day experience for new hires.Assist with user account setup, access management, password resets, and software licensing administration.Coordinate onboarding and offboarding tasks in partnership with HR and department leadership.Operational SupportAssist with software deployments, updates, and maintenance activities.Support IT operational standards, documentation, and process consistency.Maintain accurate ticket documentation and asset tracking records.Assist with cybersecurity awareness efforts and support company IT security practices.Training & Customer ExperienceProvide basic user guidance and training on company-supported technologies and IT best practices.Promote a positive, professional, and service-oriented IT experience across the organization.Required Qualifications3–5 years of Help Desk, technical support, or IT support experience.Strong troubleshooting and problem-solving skills.Strong written and verbal communication skills.Ability to work independently and collaboratively in a team environment.Willingness to travel to offices and job sites as needed.Basic networking knowledge and troubleshooting experience.Experience using IT ticketing or service management systems.General understanding of cybersecurity awareness and IT security best practices.Preferred QualificationsBachelor's degree in information technology or related field preferred.Experience supporting Microsoft 365 environments.Experience supporting mobile devices and endpoint management solutions.Experience in multi-site or construction/field-service environments.Experience with hardware deployment and inventory management.