Chiropractic Aide/ Front Desk Receptionist

Job Description

Job Description

Chiropractic Front Desk Receptionist
Groth Pain & Spine — Long Island, NY

Be the Welcoming First Point of Contact for Our Patients

The Chiropractic Front Desk Receptionist plays a vital role in creating a welcoming, organized, and efficient front-office experience for patients seeking pain management and chiropractic care. This position manages patient check-in and check-out, scheduling, insurance verification, and communication between patients, providers, and clinical staff — all while maintaining the accuracy, professionalism, and compassion patients deserve in a fast-paced medical setting.

Essential Functions

Patient Intake & Reception

• Greet patients and visitors in a professional, compassionate manner
• Verify patient identity, update demographics, and ensure completion of required forms and consents
• Manage patient check-in and check-out to support efficient clinic flow

Scheduling & Appointment Coordination

• Schedule all new and current patient visits, follow-ups, procedures, and diagnostic appointments
• Maintain accurate provider calendars and adjust scheduling to accommodate urgent needs
• Communicate appointment instructions, preparation requirements, and clinic policies

Phone & Communication Management

• Answer and triage incoming calls on a multi-line phone system
• Relay messages to providers and clinical staff promptly and accurately using Microsoft Teams and Outlook
• Provide general information regarding services, hours, and patient expectations

Insurance & Financial Processing

• Verify insurance coverage and benefits prior to appointments
• Collect copays, deductibles, and outstanding balances

Medical Records & Documentation

• Maintain organized electronic and paper charts in accordance with HIPAA
• Scan, upload, and route documents to appropriate staff
• Process incoming referrals and ensure required documentation is complete

Front Office Administration

• Maintain cleanliness and organization of the reception and waiting areas
• Manage incoming and outgoing mail, faxes, and correspondence

Patient Support & Customer Service

• Provide clear, empathetic communication to patients experiencing pain or distress
• Assist patients with questions about clinic processes, paperwork, and follow-up care
• De-escalate concerns and direct patients to appropriate staff for clinical issues

Team Collaboration

• Coordinate with medical assistants, providers, billing staff, and management to support seamless patient care
• Participate in staff meetings, training, and workflow improvement initiatives

Compliance & Safety

• Follow all HIPAA, OSHA, and clinic policies
• Maintain confidentiality and protect patient information at all times
• Report safety concerns or incidents to management promptly

Customer Service Expectations

• Build and maintain positive, quality relationships with both colleagues and patients
• Demonstrate a consistent commitment to exceeding patient expectations
• Respond positively to patient concerns with effective problem-solving
• Interact professionally and positively with all internal and external contacts

Qualifications & Skills

• Ability to learn and effectively use the software programs utilized by the practice
• Strong verbal and written communication skills
• Ability to work independently and collaboratively as part of a team
• Commitment to the mission and goals of Groth Pain & Spine

Mandatory Reporting

Groth Pain & Spine maintains zero tolerance for non-compliance with policies and procedures addressing situations that endanger the welfare of minors, including all applicable state mandatory reporting laws.

Physical Demands

The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl, and talk or hear
• Occasionally required to lift and/or move up to 25 lbs
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

• Reliable transportation required, with willingness to travel and flexibility for occasional non-standard hours
• Ability to work independently and as part of a team
• Occasional exposure to prevalent weather conditions
• Moderate noise level in the typical work environment

Groth Pain & Spine is an Equal Opportunity Employer.