IT Infrastructure Analyst

When we talk E&S, We Mean Expertise & Speed

Are you ready to make a real impact in the world of insurance? At Dellwood, we're not just another insurance company - we're a team of passionate professionals who are modernizing the way business insurance gets done. Dellwood is built to deliver outstanding service and support for our partners with a balanced approach of technology and personal service, honoring the human nature of the business. Dellwood is purpose-built to bring speed, efficiency, and know-how to the E&S market.

Our Mission: To create a collaborative community of professionals focused on providing exceptional service and delivering innovative insurance solutions.

Why Dellwood?

Industry-Leading Expertise

Our team has extensive relationships throughout the insurance industry and decades of experience in E&S solutions. Our team of experienced underwriters craft solutions specifically for hard-to-place small and middle-market commercial risks.

Financial Stability

Backed by leaders in the industry, Dellwood has the strength and resources to make a significant impact.

A Culture of Innovation

We thrive on collaboration, creativity, and communication to address dynamic market needs.

What's the Role?

Overview

We are seeking an experienced IT Infrastructure Analyst to join our team, supporting enterprise systems, cloud networks, and database platforms in a production environment. This role goes beyond entry-level Tier 1 support and requires hands-on experience with network troubleshooting, system administration, and database support activities. The position is responsible for operational system stability, access management, and ongoing support of cloud networked systems and data platforms. The ideal candidate brings a strong troubleshooting mindset, understands how enterprise environments operate, and can independently resolve issues while partnering closely with infrastructure, security, and database teams. This role is well suited for an IT professional knows cloud infrastructure is ready to take on broader responsibility across systems, networking, and database operations.

Key Responsibilities

• Provide Tier 2 support for hardware, software, access, and connectivity issues - owning incidents from intake through resolution, including root-cause analysis, escalation, and documentation.
• Manage user account provisioning, permissions, workstation deployment, and access controls across systems and platforms; mentor Tier 1 staff as needed.
• Support configuration, maintenance, and troubleshooting of enterprise systems, network infrastructure, and cloud environments in partnership with infrastructure, cloud, and security teams.
• Build and configure Azure resources from scratch, including Virtual Machines, virtual networks, storage, and security components
• Support and maintain production and non-production Azure environments
• Implement Azure Monitor, Log Analytics, and alerting across cloud resources
• Perform database monitoring, backup validation, recovery support, and troubleshooting of connectivity, performance, and access issues in collaboration with DBAs.
• Maintain technical documentation, runbooks, and support procedures; participate in on-call rotation and incident/change/problem management processes.
• Identify recurring issues, recommend improvements, and continuously expand expertise across infrastructure, networking, and data platforms

Qualifications

• 3-5+ years in IT support, systems support, or infrastructure roles, with demonstrated experience in enterprise environments beyond entry-level or Tier 1 support.
• Strong troubleshooting skills across networking, system access management, identity platforms, and incident management methodologies.
• Working knowledge of SQL, relational database concepts, and hands-on experience with platforms such as Azure cloud, ARM templates, CI/CD pipelines, Cert renewals SQL Server or Azure SQL; familiarity with cloud or enterprise platforms (Azure, Fabric, Microsoft ecosystem) a plus.

• Clear communicator with a strong customer service mindset, able to work effectively with both technical and non-technical stakeholders.
• Self-directed, collaborative, and comfortable managing priorities in a fast-paced production environment.
• Bachelor's degree in Information Technology, Computer Science, or a related field - or equivalent professional experience.

Location: Overland Park, Kansas

Dellwood