Hotel Front Desk Night Auditor

Job Description

Job Description

Promenade Inn and Suites is looking to add front desk staff to our team! We are primarily looking for a team member who can work Night Audit, 11 pm to 7 am, 2 Nights a week (16 hours). Under new ownership, the Promenade Inn and Suites is looking for a team member who will bring professionalism and exceptional guest service!

We are seeking a dedicated Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all visitors.

Benefits:

• Competitive pay based on experience

• Opportunities for career growth within the hospitality industry

• Training provided to enhance skills and knowledge
  

If you are passionate about providing exceptional guest services, have a keen eye for detail, and enjoy working in a dynamic environment, we invite you to apply for the Front Desk Agent position with us.

Compensation:

$18.50 hourly

Responsibilities:

• Make sure every hotel guest has a pleasant stay
• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
• Process additional administrative, bookkeeping. and accounting procedures as required
• Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management

• Greet and welcome guests in a friendly and professional manner

• Check guests in and out efficiently, ensuring accurate information

• Answer phone calls and direct inquiries to the appropriate department

• Assist guests with inquiries and requests, and resolve any issues promptly

• Maintain a clean and organized front desk area

• Process payments and handle cash transactions accurately

• Collaborate with other hotel staff to ensure guest satisfaction

Qualifications:

• Must be computer proficient; experience with accounting or reservation software is a bonus
• Outstanding communication skills and excellent customer service skills are required
• Experience in the hospitality industry or guest services is preferred, but not required
• Requires a flexible schedule that allows for overnight shift hours

• Previous experience in hospitality or hotel is preferred
• Proficiency in using phone systems and basic office equipment
• Strong customer service skills with a focus on guest relations
• Excellent communication skills with the ability to interact effectively with guests; multilingual abilities are a plus
• Knowledge of phone etiquette and professional demeanor

About Company

Formally Shilo Inn & Suites. Under new ownership and management.