Front Desk Agent

Job Description

Job Description

The Front Desk Agent plays a critical role in delivering excellent customer service and ensuring smooth operations at the hotel front desk. Working as part of a collaborative front desk team, the agent manages guest check-ins, check-outs, and inquiries while maintaining a welcoming environment. This position requires working rotating shifts to provide continuous support and exceptional guest experiences.

Responsibilities

• Greet and check in guests efficiently and courteously
• Manage check-out procedures and process payments accurately
• Respond promptly to guest inquiries and resolve concerns
• Maintain accurate guest records and update reservation systems
• Coordinate with housekeeping and maintenance teams to ensure room readiness
• Assist with administrative tasks and front desk operations as needed
• Work flexible rotating shifts to support 24-hour front desk coverage
• Collaborate effectively with other front desk team members

Preferred Qualifications

• 2+ years of experience in hospitality roles
• High school diploma or equivalent