Team Member - Guest Experience

Chick-fil-A Team MemberAs a Team Member at Chick-fil-A LBJ & Midway, you're not just serving meals—you're creating moments. Whether you're greeting guests at the front counter or delivering meals outside with a smile, you are the hands and heart behind our culture of care.Every guest interaction you have will reflect our culture of care and our desire to go the 2nd Mile. Through simple but powerful behaviors—like eye contact, a warm smile, and a sincere "my pleasure"—you help us win the hearts of our guests every day.Our shared vision is to become the world's most caring company, because we believe a caring company is a successful company. At Chick-fil-A, we are known for our service and hospitality because we're not in the chicken business. We're in the people business - and we just happen to serve chicken.Everything we do is rooted in care, and we strive to make every guest feel like the most important person in the world because of the care and attention we give them. Whether it's breakfast at 6 AM or dinner at 6 PM, our team works together to serve our community with craveable food, fast and accurate service, a clean and welcoming environment, and our signature 2nd Mile Service.Culture and ValuesChick-fil-A's corporate purpose is "To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A."Chick-fil-A's core values reflect our purpose and culture. Our core values are:We're here to serve: We keep the needs of our people and our customers at the heart of our work, doing what is best for the business and best for them.We're better together: We're an inclusive culture that leverages the strengths of our diverse talent to innovate and maximize our care for each other.We are purpose-driven: We model our Purpose every day, and support each other's efforts to be good stewards who create a positive impact.We pursue what's next: We find energy in adapting and reinventing how we do things, from the way we work to how we care for others.Required AvailabilityMust be able to work one or more of the following shifts: 6am-2pm, 11am-8pm, or 5pm-10:30pm.Must be able to work a minimum of 20-25 hours per week.Must be able to work Monday-Saturday.Must be able to work in a year-round capacity. No summer/seasonal positions are available.Required QualificationsMust be authorized to work in the United States.Must be able to work outside, in our Drive Thru or running curbside orders, in adverse weather conditions (heat, cold, rain, etc.) with provided, proper weather attire.Must be willing and able to obtain Food Handler Certification and complete a Defensive Driving Course within 14 days of start date.Must be friendly, outgoing, professional, and team-oriented.Must be able to lift and carry 35 lbs.Must be able to stand for long periods of time.Preferred QualificationsFlexibility and open availability between 6am and 10:30pm is a plus.Current driver's license, reliable transportation, and at least 6 months of safe driving experience preferred.Duties & ResponsibilitiesMake every guest interaction memorable and remarkable by delivering exceptional, accurate, and efficient service while applying the Core 4 and executing our Winning Hearts Every Day Strategy in every interaction.Serve guests in various positions throughout the restaurant, including Dining Room, Front Counter/Register, Drinks, Desserts, Drive Thru Window, and iPOS (outside in the drive-thru taking orders via iPad).Deliver meals to guests at their table or to our designated pick-up area, and provide excellent customer service at all times.Maintain cleanliness of your work area, as well as the dining room, parking lot, restrooms, and playground.Stock sauces, cups, lids, and other supplies as needed throughout your shift.Assist with opening or closing responsibilities as scheduled.Education & ExperiencePrevious experience in a customer service or food service role is preferred but not required.Salary & Compensation$13 - $15/hour, depending on availability, role, and experienceFree employee meals & discountsClosed every SundayScholarship opportunities available for eligible Team MembersAdvancement opportunities available based on performance and interest