Warehouse Operator, Clerk

Warehouse Operator, Clerk

South Bend

Nearest Major Market: South Bend

The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

Essential duties and responsibilities include:

• Customer Service: Process all customer orders in a timely and accurate manner.
• Customer Interfacing Activities: Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Clerical: Oversee all paperwork associated with orders and maintain the corresponding files.
• Data Entry: Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Documentation: Ensure the accuracy of all receiving and shipping documents. Gather and maintain all data and records relative to shipping and receiving activities.
• Quality Control: The quality control functions include but are not limited to using the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
• Safety, Housekeeping, and Compliance: All associates are responsible for executing all safety protocols and will accomplish all job tasks in a manner that promotes safety. Associates are responsible for the cleanliness and orderliness of the facility.

Other duties include performing other duties as assigned and working overtime as dictated by business whether mandatory or voluntary.

Minimum required qualifications include a high school diploma or general education degree (GED) and basic computer skills. Preferred qualifications include previous customer service experience including phone calls, and operating office equipment.

The work environment is usually low to moderate noise level and employees are rarely exposed to fumes or airborne particles, toxic or caustic chemicals.