Lead Client Service Coordinator

About FACE FOUNDRIÉ
FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.

Specializing in all things face - facials, lashes, brows, and skincare - FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team.

Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey.

We are seeking individuals who are passionate about skincare, driven by leadership and guest experience, and eager to be part of a company making a meaningful impact in the beauty and skincare industry.

Position Overview
As a Lead Front Bar Receptionist, you will support the daily operations of the front bar while helping lead the guest experience, drive sales performance, assist with team training, and maintain FACE FOUNDRIÉ brand standards. This role is ideal for someone who is organized, service-oriented, sales-driven, and passionate about leadership development.

Operations Responsibilities
Greet guests in a timely, professional, and welcoming manner
Support the Store Manager with daily scheduling adjustments, team breaks, and front desk operational needs
Assist with inventory counts, ordering retail and operational supplies, receiving shipments, and maintaining inventory organization
Support guest retention efforts by ensuring Skin ID cards and follow-up processes are consistently completed
Help drive store and individual sales performance, including retail, memberships, and service goals
Monitor retail inventory and support supply management
Coach team members on customer service standards to ensure a consistent and elevated guest experience
Identify opportunities for operational growth, increased average ticket, and improved rebooking rates
Maintain FACE FOUNDRIÉ cleanliness, operational, and presentation standards at all times

Leadership & Training Responsibilities
Assist in onboarding and training Front Bar Receptionists to ensure confidence in customer service, memberships, retail sales, and daily operational procedures
Teach opening and closing procedures, cleanliness standards, and task management expectations
Support leadership in holding the team accountable to sales and performance goals
Assist with product knowledge, retail, membership, and service training
Support ongoing coaching and development initiatives within the store
Help drive achievement of key business metrics including:
Service revenue
Average ticket
Guest count
Guest retention
Rebooking percentage
Retail revenue

Marketing & Brand Awareness
Support marketing initiatives designed to increase guest traffic, sales, and brand awareness
Assist with local marketing efforts through social media, partnerships, community outreach, events, and promotional campaigns
Help promote national campaigns and local store initiatives

Content Creation & Social Media
Create engaging, on-brand social media content
Ensure all print and digital marketing materials align with brand standards
Assist with submitting marketing and creative requests as needed

Event Coordination
Assist in planning and executing in-store and community events to increase brand awareness and guest bookings
Participate in both in-store and off-site events as needed

Qualifications
1-2 years of leadership, customer service, retail, or sales experience preferred
Previous salon, spa, retail, or beauty industry experience preferred
Strong communication, organization, and leadership skills
Ability to multitask and thrive in a fast-paced environment
Passion for skincare, guest experience, sales, and team development
Comfortable with social media platforms and content creation
Ability to work nights, weekends, and onsite events as needed

Job Details
Full-Time