GENERAL MANAGER

The Gracious ScholarThe Hotel Laureum is a 35-room-and-suite, ultra-luxury independent hotel opening in Milwaukee in Summer 2027. It reimagines a historic Georgian Revival landmark originally founded in 1898 as a gathering place for scholars and civic leaders. The positioning is built around "The Gracious Scholar" - blending confident refinement, intellectual curiosity, anticipatory service, and genuine Midwestern warmth.The General Manager will lead the successful operation and administration of all hotel departments, including: Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering. Overall, this position is responsible for ensuring a consistent focus on providing an exceptional guest experience and maximizing profitability of the Hotel. To achieve desired outcomes, the General Manager will plan, implement, and control effective strategies that drive results and through the creation, development and maintenance of a competent, motivated, and empowered team. The General Manager must also be involved within the community and represent the hotel in a positive manner. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Primary ResponsibilitiesDevelop a culture forward atmosphere for the enjoyment of guests and team members alikeFocus on experiential hospitality, implementing systems to provide consistently high levels of service to guests while creating unique and memorable individual experiencesChampion continued development, motivation, training and education of team members to achieve their personal goals and growthLead by example and have a roll up your sleeves, get the job done as a team mentalityBe a passionate storyteller, becoming intimately knowledgeable about the history and branding of the property as well as local community relationships and support of fellow hospitality businessesKeep abreast of the competition, local events, and hospitality trendsWork collaboratively with managers and supervisors to meet or exceed the hotel's financial budget and guest service goalsEstablish consistent operating procedures and ensure they are consistently followedResponsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheldResponsible for all property based Human Resources and accounting functions, including monthly forecasting and reporting, inventory, cash flow and annual budget writingAssist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenueParticipate in weekly revenue management and sales strategies callsConduct daily stand-up meetings with management/staff to ensure employees are informedEnsure the cleanliness and condition of all equipment and each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis.Guest Service & SatisfactionResponsible for Guest Service scores, review the scores with the staff, site areas for improvement, and create incentives for hotel staffHandle guest feedback and special requests, resolve any guest issue, and respond to guest reviewsDemonstrate a commitment to servicing the guest and takes initiative to speak to all guestsShow personal control by maintaining a positive attitude, and staying calm and patient in all situationsJob RequirementsCollege degree and five years of related experience in hotel operationsStrong verbal and written communication skillsSignificant attention to detailComplete understanding of NOI profitability and budget goalsComputer skills required – experience with Hotel information systems preferredConstruction experience recommended; however, not required