Phlebotomist II Site Lead

Phlebotomist II Site Lead - Rancho Cucamonga, CA Monday to Friday, 8:30 AM to 5:30 PM, with rotational weekends. Pay Range $23.70 - $26.20 / hour. Benefits Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Role Summary Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life‑defining health decisions. The PSR II‑Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II‑Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. This role will direct daily activity at a Patient Service Center (PSC) or In‑Office Phlebotomy (IOP) and could also lead one or more PSRs on site. The PSR II‑Site Lead will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information. Successful applicants may be assigned to a doctor's office, a patient service center, in a house‑call environment, long‑term care or as business needs dictate. Responsibilities Collect specimens according to established procedures (including, but not limited to, drug screens, biometric screening and insurance exams). Administer oral solutions according to established training. Research test/client information and confirm and verify all written and electronic orders using lab technology systems or directory of services. Complete all data entry requirements accurately, including patient registration, test order entry from requisition or database pulling, and managing Standing Orders. Enter billing information and collect payments when required, safeguarding assets and credit card information. Data entry and processing of specimens, including labeling, centrifuging, splitting, and freezing as required by test order. Perform departmental related clerical duties when assigned such as data entry, inventory, stocking supplies, and answering phones as needed. Read, understand and comply with departmental policies, protocols and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); ensure all staff follow instructions. Verify patient demographic info/initials including patient signature post‑venipuncture to confirm tubes were labeled in their presence and that the name on the label is correct. Assist with compilation and submission of monthly statistics and data. Maintain all appropriate phlebotomy logs in a timely manner, such as maintenance logs and temperature logs. Complete training courses and keep up‑to‑date with the latest phlebotomy techniques. Travel to Territory Manager meetings if held off‑site or off‑normal shift. Participate in special projects and teams. Stay up to date on company communications and assist with distribution of technical information to the work group. Perform Point of Care (POC) testing at sites where needed and complete training/competency evaluations per SOP. With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and familiarity with established procedures. Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur. Assist with preparation of schedules for the assigned workgroup or PSCs. Communicate professionally with clients to resolve or refer, and document problems, preparing problem documentation and reporting critical issues as they occur. Ensure staff follows all safety precautions by wearing a clean, button lab coat, gloves and face shield when required. Assist supervisors with implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines. Ensure facilities are neat, clean and in good repair, taking appropriate action to advise Group Leader or Supervisor of required repairs and maintenance. Act as coach, mentor, instructor and resource advisor for new employees, as well as point of contact to on‑site staff, providing regular input to the group lead or supervisor. Qualifications Required Work Experience Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available for staffing needs, including weekends, holidays, on‑call and overtime. Must have reliable transportation, valid driver's license, and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and cover Patient Service Center/Mobile/Long‑Term Care/In‑Office Phlebotomy locations with minimal notice. Preferred Work Experience Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment preferred. Physical and Mental Requirements Lift light to moderately heavy objects (1‑15 lb frequently, 16‑25 lb occasionally, 26‑40 lb seldom). Objects above 41 lb require assistance. Must be able to sit or stand for long periods; requires long hours of eye and hand coordination. Must perform repetitive tasks with dominant hand frequently throughout the day. Position requires travel. Extensive use of phone and PC. Fine dexterity with hands/steadiness. Tasks include talking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting. Knowledge Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. Ability to communicate effectively in English. Skills Provide quality, error‑free work in a fast‑paced environment. Work independently with minimal on‑site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Demonstrate superior customer focus, transparent communication with peers, supervisors and patients, embrace change, and knowledge of our business. Handle multiple priorities in a high‑volume setting. Make decisions based on established procedures and exercise good judgment. Education High School Diploma or Equivalent (Required). License/Certificate Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington and Louisiana) (Preferred). Equal Opportunity Employer Quest Diagnostics is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. Background Check Information Qualified applicants with arrest or conviction records will be considered for employment in accordance with the following laws if applicable: Los Angeles County Fair Chance Ordinance for Employers, Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information; and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers. Veteran Preferred Employer Statement Quest Diagnostics honors our service members and encourages veterans to apply. #J-18808-Ljbffr Quest Diagnostics Incorporated