HR Shared Services Manager

Welcome to Whataburger Careers!

Our Flavor - Why Whataburger

Whataburger isn't just a fast-food burger chain it is where bold leadership starts - and where potential doesn't just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference.

Since 1950, we've invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One - because great burgers (and great teams) start with the right ingredients. If you're ready - to learn, grow, impact, and Move Forward Boldly - we've got your back and your path cooked to perfection.

Your Recipe for Impact - What You'll Do

As an HR Shared Services Manager, you'll lead the teams and programs that power the employee experience behind the scenes. From onboarding and employment services to HR support and compliance, you'll ensure our people receive timely, accurate, and high-quality service throughout their journey with Whataburger.

In this role, you'll Make a Difference by creating solutions that improve the experience of our Team Members and leaders. You'll Serve with Heart by fostering a service-minded culture that puts people first. You'll Win as One through strong partnerships across HR, Operations, IT, and external partners to deliver seamless support. And you'll Move Forward Boldly by driving continuous improvement, embracing innovation, and helping shape the future of HR service delivery at Whataburger.

Day-to-Day Ingredients - Responsibilities

As an HR Shared Services Manager, you will:

• Lead the HR Shared Services team in delivering exceptional support and service.
• Drive service excellence through performance metrics, reporting, and continuous improvement.
• Ensure accurate and timely execution of employee lifecycle transactions and processes.
• Oversee HR case management, escalations, and issue resolution.
• Champion compliance across employment, onboarding, and workforce administration processes.
• Serve as a key resource for HR systems, process governance, and operational best practices.
• Partner with cross-functional teams to identify and implement process improvements.
• Manage vendor relationships and service delivery performance.
• Develop, coach, and inspire a high-performing team.
• Foster a culture of accountability, collaboration, and customer focus.

The Sauce - Pay & Perks

As an HR Shared Services Manager, you will receive:

• Competitive Weekly Pay
• Bonus Program that scales up to 2.5X payout potential based on company results
• 5 weeks PTO
• Flex Weeks
• Paid Corporate Holidays
• Paid Parental Leave*
• 401(k) match $1/$1 up to 4%
• Competitive Medical, Dental and Vision Benefits*
• Short-term and Long-term Disability Benefits*
• Opportunities for Career Development and Growth
• Whataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance
• Discounted Meals for You and a Guest
• Wireless Service Discounts
• Computer & Software Discounts
• Fitness / Gym Discounts
• Awards and recognition for all you do
• Retirement Celebration Program

What You Bring to the Table - Required Experience

As an HR Shared Services Manager, you must have:

• Bachelor's degree or equivalent combination of education and experience.
• 4+ years of Human Resources, Shared Services, or employee support experience.
• Experience leading and developing high-performing teams.
• Strong knowledge of HR operations, compliance, and employee lifecycle processes.
• Experience using data and metrics to drive decisions and improve service delivery.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving, communication, and relationship-building skills.
• Proficiency with HR systems and technology platforms.

Extra Toppings - Desired Experience

As an HR Shared Services Manager, we prefer you to have:

• Experience leading an HR Service Center, Shared Services, or contact center environment.
• Knowledge of I-9, E-Verify, and employment eligibility processes.
• Experience supporting HR technology implementations or system enhancements.
• Experience driving process improvement and operational excellence initiatives.
• PHR, SPHR, or similar HR certification.
• HDI certification or service management experience.

Where & How You'll Work

This role is based at the San Antonio Home Office, working on-site Monday through Thursday with remote flexibility on Fridays. In this role, you'll have strong collaboration with leadership, across cross-functional teams, and with external partners to align capabilities with restaurant realities. The work environment is fast-paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full-time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.

Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to E-Verify is a registered trademark of the U.S. Department of Homeland Security.

*Eligibility rules may apply

300 Concord Plaza Dr San Antonio TX 78216-6903