Customer Service Rep

Customer Service Rep

Volt is immediately hiring for Customer Service Representative in Santa Maria, CA.

Lineage Logistics is seeking a reliable and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will serve as a key point of contact for truck drivers, customers, and internal teams. You will handle check-ins for incoming and outgoing trucks, manage inbound customer inquiries via phone, and coordinate appointment scheduling to ensure smooth warehouse and logistics operations.

Key responsibilities include:

• Greet and efficiently check in truck drivers at the facility, verifying documentation, loads, and appointments.
• Provide professional customer service by answering phone calls, responding to inquiries, and resolving issues related to shipments, scheduling, and deliveries.
• Schedule and manage appointments for inbound and outbound trucks to optimize dock and warehouse flow.
• Maintain accurate records of check-ins, appointments, and communications in relevant systems.
• Collaborate with warehouse, operations, and transportation teams to ensure timely and accurate service.
• Handle additional administrative tasks as needed to support daily logistics operations.

Qualifications and requirements include:

• Previous experience in customer service, logistics, warehousing, or transportation preferred.
• Strong communication skills (both phone and in-person) and a professional, courteous demeanor.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with scheduling or logistics software is a plus.
• Reliable, detail-oriented, and able to work with minimal supervision.
• Experience working with truck drivers or in a warehouse/distribution center setting is highly valued.

This is a full time/Temp to hire opportunity.

Pay Rate: $18.00-$21.00/hour

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.