Patient Access Representative I

Summary
Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.

Does this position require Patient Care?
No

Essential Functions
-Greet patients in a professional and friendly manner


-Collect and verify patient demographic and insurance information, as well as enter information into systems


-Schedule appointments and confirm patient information


-Explain insurance and billing policies/procedures to patients


-Process payments and provide receipts


-Obtain pre-authorization for procedures as needed


-Handle patietn questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
admitting, scheduling, registration, or insurance verification experience 1-2 years preferred
Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance verification procedures preferred.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Basic computer proficiency.


Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.