Clinical Business Operations Specialist (H)

The Clinical Business Operations Specialist serves as a lead to Clinical Business Operations Representatives and facilitates the prompt resolution of highly complex problems related to pre and post care that arise in daily clinical operations. The incumbent performs administrative and receptionist functions, answering incoming calls, managing patients, and acquiring necessary patient care and records. This position is hybrid. CORE RESPONSIBILITIES Assists the department in managing expectations surrounding pre and post patient care. Provides guidance and support to Clinical Business Operations Representatives, assists with training and continuous improvement. Obtains or reviews all patient demographic information, insurance information and referral numbers. Reviews clinical records for completeness, including authorization, signatures, missing data, and other patient information. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. Provides coverage for responsibilities of co-workers when assigned or as needs arise. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets. CORE QUALIFICATIONS High school diploma or equivalent. Minimum 3 years of relevant experience. Skill in data entry with minimal errors. Ability to communicate effectively in both oral and written form. Ability to work evenings, nights, and weekends as necessary. Skill in collecting, organizing, and analyzing data. Ability to work independently and/or in a collaborative environment. Commitment to the University’s core values. Any appropriate combination of relevant education, experience, and/or certifications may be considered. Job Status: Full time. Employee Type: Staff. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. #J-18808-Ljbffr University of Miami