System Monitoring Analyst

Position : System Monitoring Analyst Department : IT Location : Darlington or Bolton Office Salary : £25,000 – £35,000 Reporting to : Edge Support Manager Hours : 35 hours over 5 days / Monday – Friday About CDER Group Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed. As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA. Introduction This role supports the business and a subsidiary part of the CDER Group whilst also supporting the wider ITAS team. This role reports into the Edge Support Manager and provides technical 1st line maintenance of the Edge collection platform responding to alerts and system performance issues. This role does not cover user ITAS requests (such as incidents, problems, change requests and user support) which is covered by our ITAS team, or general IT support (such as hardware requests and maintenance) which is covered separately by our IT department. Edge is our in-house collection platform which handles all aspects of the debt case workflow. The Systems Monitoring Analyst will proactively monitor Edge performance responding quickly and effectively to Edge system alerts, maintain ongoing daily system health checks and carry out ongoing daily tasks such as auto integration batch uploads, UK Search contact detail imports and outbound letter validation. These will be reported and logged through our ticketing system, Jira, and the candidate will work alongside local and remote technical staff to ensure that every alert receives a timely and quality service. Benefits Gym membership contribution: up to £20 per month Company pension 24/7 employee assistance programme Company sick pay Referral programme Discounts and savings available on our bespoke staff rewards platform Casual dress Free onsite parking (excluding City of London) Cycle to work scheme 25 days holiday, rising to 28 Regular subsidised social events Voluntary service opportunities to a charity of your choice – up to two days per year Long service awards Enhanced family leave Working hours that are flexible Extra holiday days available to buy, up to five days per year Death in Service Benefit Unlimited refreshments, regular mouth‑watering treats and healthy snacks each week Responsibilities React to validator alerts, investigate, analyse and resolve issues, and implement long‑term solutions to reduce validator alerts. Deal with system alerts for broken workflows or crashed events and resolve them, implementing long‑term fixes. Monitor system schedulers daily, respond to failures or delays, and optimise scheduler usage. Fix, remove or minimise issues by optimising the use of Edge. Learn from incidents and take action to prevent recurrence. Identify, document and mitigate risks. Ensure correct and timely functioning of all Edge processes. Create and monitor system dashboards, identifying bottlenecks, inefficiencies or capacity issues. Other Duties Report on system alerts that have occurred, including outside business hours during critical incidents. Support and facilitate auditing and reporting of issues raised and work carried out. Personal Qualities, Experience and Skills Good level of education including GCSEs in Maths and English at grade C or above. College or University education in IT, Software Development or similar. Customer service skills demonstrating empathy and patience. Analytical skills. Multi‑tasking skills. Organisational skills. Good SQL writing skills for data retrieval and report creation. At least 1 year’s previous experience providing 1st or 2nd line support. Experience of configuring and implementing new processes. Reliable. Inquisitive/Enquiring mindset. Ability to look at broader implications or opportunities. Flexibility to work outside hours where required to meet deadlines. Ready to Join Us? Apply now and start your journey with CDER Group, where you can make a real difference while growing your career. CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills. If you require any assistance or accommodation due to a disability, please contact the HR department. #J-18808-Ljbffr CDER Group