Technology Engineer - SRC (Run the Bank/SRE)

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Engineer you can be based in Pittsburgh PA, Strongsville OH, Dallas TX, Phoenix AZ or Birmingham AL. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. We are seeking a Technology Engineer within the Site Reliability Center (SRC) to support mission-critical applications in a 24x7 enterprise environment. This role focuses on production stability, incident remediation, and continuous reliability improvement across distributed platforms. Key Responsibilities Incident Management & Remediation

• Lead and participate in P1/P2 incident response and major incident bridges
• Perform triage, troubleshooting, and service restoration across technology layers
• Execute remediation actions, including fixes and workarounds
• Communicate status and impact to stakeholders in real time
• Document incident timelines and support post-incident reviews

Problem Management

• Conduct root cause analysis (RCA) for recurring and high-impact incidents
• Create and manage problem records to resolution
• Drive permanent remediation and prevention strategies
• Identify trends and reduce repeat incidents
• Develop knowledge base articles and troubleshooting guides

Change Management

• Support and execute production changes and releases
• Validate change readiness including testing and rollback plans
• Participate in CAB and change reviews
• Perform post-implementation reviews
• Ensure adherence to enterprise change standards

Monitoring & Alerting

• Develop and maintain monitoring dashboards and alerting strategies
• Perform health checks and event monitoring
• Tune alerts to reduce noise and improve signal quality
• Leverage enterprise tools for observability and diagnostics
• Enable proactive issue detection

Troubleshooting & Production Support

• Troubleshoot across application, infrastructure, database, and network layers
• Analyze logs and system metrics to determine root cause
• Support batch/ETL job recovery
• Act as escalation point for complex issues
• Collaborate with cross-functional and vendor teams

Resiliency & Availability

• Ensure high availability of critical systems
• Support disaster recovery and failover testing
• Perform resiliency validation and identify single points of failure
• Improve MTTR and overall system reliability

Scalability & Performance

• Perform capacity planning and system tuning
• Optimize performance under peak workloads
• Support scalable system design improvements

24x7 Operations Support

• Participate in on-call rotations including nights and weekends
• Support war rooms and incident bridges
• Ensure continuity across shifts and regions
• Respond to after-hours escalations

Automation & Efficiency

• Identify and automate manual operational processes
• Improve incident response through tooling and scripts
• Reduce operational toil and improve efficiency

Governance & Compliance

• Support audit, regulatory, and compliance requirements
• Maintain documentation, runbooks, and procedures
• Adhere to security, data, and access policies

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Leverages technical knowledge and industry experience to design, build and maintain technology solutions. Assists with selecting appropriate platforms, integrates and configures solutions. Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives. May provide consultation on common issues and best practices for junior staff. Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered. Ensures quality of project deliverables while maintaining compliance with relevant standards and processes. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Communication, Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning (ML), Problem Solving, Risk Assessments, Team Player, Technical Knowledge Competencies Application Delivery Process, Consulting, Effectiveness Measurement, Emerging Technologies, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $55,000.00 – $152,375.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 04/22/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.