Account Supervisor

Account Supervisor

At Remedy Edge NY, we believe health can't wait. The stakes are higher. The pace is faster. And hesitation costs lives. That's why Remedy Edge exists. We help brands, healthcare professionals, patients, and decision-makers get the edge on health through urgent thinking, creativity, and action. We're growing our team with talent. Skill matters, but how you work matters just as much. We're looking for team members who are: Relentless in the pursuit of better ideas, tighter creative, and more strategic thinking Respectful of the people behind every pitch, brief, timeline, concept, and shoot Remarkable in the standard they hold themselves to, knowing that average doesn't move us forward Because when health is on the line, every moment matters. And every edge counts. Inclusivity Healthcare communications should reflect the realities of the people they're meant to reach. We're committed to building teams with diverse perspectives, experiences, and voices, because the best ideas emerge when everyone is heard. Flexibility Great work doesn't come from sitting in a specific place. It comes from giving talented people an environment to do their best thinking. Our flexible hybrid model empowers teams to work where they're most effective, whether that's in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, our team has the space to get the edge, their way.

The Account Supervisor oversees the tactical development and implementation of the brand, while contributing to its strategic direction. The Account Supervisor position moves beyond daily project management tasks and into strategic brand management. The Account Supervisor will also supervise, motivate and mentor more junior account team members.

Primary Job Responsibilities:

• Understand the creative process and provide ideas for improving existing executions
• Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations
• Demonstrate mastery of brand category and competitive data, including key studies
• Seek non-traditional solutions to marketing/marketplace problems
• Internalized marketplace events, market research, etc., and develop and communicate strategic/tactical recommendations for the brand
• Oversee/manage the tactical plan development process, while contributing to tactical plan design: Communicate key client issues/initiatives to team Oversee creation of competitive review Generate key issues/objectives/strategies Supervise development of tactics/budget/timing Manage internal approval process
• Keep senior management briefed on account activities
• Foster a positive and productive team atmosphere and establish credibility both internally and externally
• Facilitate and maximize client relationships
• Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity
• Ensure that all agency work represents the best we have to offer -- strategically sound, arresting creative, error-free
• Understand the client's perspective and challenges, and communicate these to the entire agency team
• Demonstrate a thorough understanding of the client's business and actively seek opportunities for further account development
• Foster client understanding of the agency's needs and perspective
• Establish credibility with clients at all levels

Additional Responsibilities:

• Communicate effectively and professionally both internally and externally
• Demonstrate good problem-solving and interpersonal skills
• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
• Remain calm despite high pressure situations
• Project a professional, positive attitude toward peers and clients within the department and the agency
• Embody service-oriented attitude and uphold quality standards in servicing the client
• Maintain accurate time sheets
• Foster a positive team atmosphere demonstrating respect for peers and supervisors
• Assist other members of department/team as needed when workload allows
• Foster senior level partnerships with creative/account colleague
• Understand when it's appropriate to make decisions independently and when to escalate issues/decisions to manager
• Uphold the Company Values (the 3 E's) in all decisions and interactions

Management Responsibilities:

• Assign work to assure project deadlines are met
• Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
• Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
• Monitor, review and approve direct report's time sheets in terms of hours worked on specific jobs
• Provide constructive and direct ongoing feedback to direct reports
• Evaluate performance of direct reports and complete and deliver performance reviews
• Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions; anticipate/address performance issues quickly and directly
• Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
• Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head
• Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.

Qualifications:

• College Degree, preferably in marketing, advertising, communications or science/medicine
• 4 years Agency or comparable experience
• Excellent written and oral communication skills including ability to write basic documents (Creative Briefs)
• Maturity to handle senior-level Client contact
• Understanding of business principals
• Thorough knowledge of, and depth of experience with, marketing/advertising
• Ability to manage and train staff, including prioritization of creative hours

$90,000 - $116,500