Senior Partner Solutions Consultant

Overview We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI‑first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we’re looking for passionate people to join our mission. If you’re ready to help the world’s best companies optimize their digital applications, we invite you to explore a career with us! Location: United States, Maryland, Annapolis | Posted: Apr 30, 2026 About the Role Partner Solution Consultant, a critical role within the Customer Advocacy (CA) technical field organization. You will serve as the primary technical arm for the Partner Sales Go-To-Market (GTM) engine, supporting our sales managers and ecosystem partners. In this role, you are the “quarterback” for all partner engagements within your assigned region, ensuring our partners—resellers, SIs, and MSPs—are technically capable, successful in selling, and effective in delivering our observability solutions across the entire partner lifecycle. What you’ll do Partner Enablement & Capability Building: Design and execute structured enablement plans for assigned partners, delivering workshops, train‑the‑trainer sessions, and technical coaching to close skill gaps and build technical autonomy. Solutioning & Pre‑Sales Support: Act as an observability architect and “Swat Team” member for high‑value partner‑led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value (POVs). Ecosystem Orchestration: Serve as an “air traffic controller” between internal teams (AE, SC, TSM) and partners to determine the best route to success for every customer opportunity sourced by partners. Operational Management: Maintain project‑level discipline for all engagements, tracking risks, resource utilization, and status in central systems. Strategic Feedback Loop: Channel in‑the‑trenches insights from partners and customers back to internal Product and Practice teams to influence the future roadmap and GTM strategy. Delivery Governance & Quality Assurance In collaboration with New Relic Professional Services, you will oversee partner‑led project delivery to ensure high‑quality outcomes. You will guide partners through proven implementation playbooks, serve as a technical escalation point, and monitor project health against Customer Satisfaction (CSAT) targets. Required Qualifications Technical Experience: 5+ years of hands‑on experience in technical consulting, solutions architecture, or senior engineering, with a focus on cloud and application performance technologies. Observability Mastery: Deep technical knowledge of Observability concepts (APM, Infrastructure, Log Management) and the ability to articulate technical value to both engineers and leadership. Consultative Influence: Exceptional communication and negotiation skills with the ability to manage and influence diverse internal and external stakeholders without direct authority. Partner Ecosystem Savvy: Understanding of how to build sustainable technical businesses within a partner network (SIs, MSPs, Resellers). Project Management Discipline: Ability to manage multiple workstreams with a focus on clear expectations, milestone tracking, and measurable outcomes. Strategic Advising: Experience in capacity planning and advising partners on resource needs to support upcoming project pipelines. Visa Sponsorship Please note that visa sponsorship is not available for this position. Benefits Parent leave, paid holidays, flex time, 401(k) plus healthcare, dental, vision, mental health benefits, flex time‑off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees. Pay Range $203,000 — $254,000 USD (on‑target earnings). EEO Statement Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Candidates are evaluated in equal opportunity to meet all hiring criteria. Review our Applicant Privacy Notice at #J-18808-Ljbffr New Relic