Account Manager

At Haas and Wilkerson Insurance, we believe insurance is about more than policies—it’s about protecting joy. As a family-owned agency since 1939, we’ve partnered with some of the most iconic names in the family entertainment industry—from amusement parks and fairs to festivals, carnivals, trampoline parks, and rodeos. The work we do makes it possible for families across North America to create memories that last a lifetime. And we’re proud that others have noticed: Named as a 2025 Best Places to Work by the Kansas City Business Journal Listed on the 2025 Top 100 Independent P/C Agencies by the Insurance Journal Recognized as a 2025 Best Practices Agency by the Big I Listed on the Top 200 Fast Growing Companies by the Kansas City Business Journal Because we’re family-owned, we know what matters most: family. Supporting our team members and their families is at the forefront of our culture. Yes, we offer competitive pay and excellent benefits—but we also believe in creating a workplace that’s encouraging, fun, and empowering . Here’s a snapshot of what our team members enjoy: Affordable health insurance with three plan options Generous 401(k) match of 6% of your compensation Paid maternity and paternity leave Excellent PTO program (up to 5 weeks off annually based on tenure) Competitive pay with annual salary increases Ten paid holidays, including your birthday Casual dress attire every day Bonuses for milestone anniversaries, holidays, and referrals Flexible schedules to support your family Opportunities to give back through community campaigns and volunteer events Financial support for professional certifications and continuing education A leadership team that is truly engaged and invested in your growth Position Summary Our Specialty Programs division is currently seeking an Account Manager to join our Recreation team. This position is an excellent opportunity for a service-minded, enthusiastic customer service professional. This role primarily supports our clients in the family entertainment industry, including fairs, festivals, rodeo and specialty events. This role provides producers with excellent support for establishing and servicing new business accounts, enhances and solidifies client relationships through exceptional service, and focuses on business retention for existing accounts. The position requires a strong understanding of general liability and excess liability and proficient knowledge of property, automobile, directors and officers liability. This person is a vital part ofa mid-sizeteam and assists in all aspects of the day-to-day servicing of clients. Primary Responsibilities Build and maintain strong relationships with assigned clients through effective communication, quality service, responsiveness and accuracy. Meeting or surpassing our client service expectations in accordance with agency standards and workflows. Provide needed information to and resolution of issues for clients. Maintain working knowledge of client data including policy information, significant dates and deadlines, and changes to client records. Complete client servicing tasks related to new and renewal business including applications, marketing, rating, quoting, and ordering policies. Maintain current and accurate client databases and electronic files. Adhere to agency and departmental policies, processes and procedures, including errors & omission standards. Assist in account processing by preparing pre-renewals and proposals, invoicing, and checking policies. Resolve issues relating to accounting or client billing. Escalate or advise the Account Executive, Producer and/or Client Services Director on client issues as appropriate. Requirements A bachelor’s degree from a four-year university or college is strongly valued. A High School diploma or GED is required. Candidates must have at least three (3) years of experience in servicing commercial insurance accounts, five (5) years preferred. The ability to read and interpret contracts is critical. Candidate must have their State Property and Casualty License or the ability to obtain license within 60 days. Successful candidates will have excellent written, verbal, and interpersonal communication skills. The successful candidate also will be service-oriented with a sense of urgency to meet time sensitive deadlines and have the ability to excel in a rapidly changing environment. Strong organizational skills, high detail orientation and proficiency with Microsoft Office programs is required. Experience using an agency management system is highly valued. Previous experience utilizing Vertafore products is ideal. The ideal candidate is a self-motivated individual with a broad knowledge base of foundational insurance principles for various business industries. Previous experience working for an insurance broker is highly preferred. About Us Haas and Wilkerson Insurance is a family-owned, independent insurance brokerage based in Kansas City, serving organizations across North America for more than 85 years. We are nationally recognized for our expertise in niche markets—including amusements, fairs, festivals, rodeos, waterparks, and trampoline parks—as well as our full-service commercial and personal insurance offerings. We believe in growth—in our business, our community, and our people. That’s why we focus on building a workplace where our team members are supported, celebrated, and inspired. Join us, and help protect the joy that families experience every day. #J-18808-Ljbffr