Direct to Consumer Specialist

Direct To Consumer Specialist

This role is fully remote and operates within U.S. Central Time (CT) business hours, giving you the flexibility to work from any state where the company is authorized to conduct business and employ workers. There may be infrequent travel to corporate headquarters in Red Wing, MN for "Moments that Matter." At Red Wing, regardless of working in roles that are fully remote, onsite, or hybrid, what matters most is working together, staying connected, and putting care into everything we do.

As a Customer Experience Specialist, you will serve as a key point of contact for our consumers and retail partners, delivering exceptional service and creating positive customer experiences with every interaction. This role is ideal for someone who enjoys helping others, solving problems, and building relationships through clear, professional communication.

In this fast-paced, high-volume customer contact environment, you will manage inquiries, process orders, resolve routine issues, and ensure customers receive timely and accurate support. More complex concerns will be escalated to specialized support teams as needed.

Success in this role requires strong communication skills, attention to detail, empathy, and the ability to effectively manage multiple systems while maintaining a customer-first mindset.

This is a remote position that requires extended periods of sitting, typing, speaking, listening, and managing customer interactions across multiple communication channels. The role involves significant time spent handling customer calls and providing real-time support.

Passion for delivering outstanding customer service.

Strong verbal and written communication skills with the ability to build rapport and trust with customers.

Excellent listening skills and a genuine desire to help others.

Strong attention to detail and organizational skills.

Ability to navigate multiple systems and applications simultaneously while maintaining accuracy.

Sound problem-solving skills and the ability to resolve routine customer concerns independently.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Experience working with CRM systems, preferably Salesforce.

Ability to remain professional, patient, and empathetic during high-volume customer interactions.

Previous customer service experience in a call center, contact center, customer support, retail support, or similar customer-facing environment preferred.

Experience handling a high volume of inbound and/or outbound customer interactions.

Experience documenting customer interactions and managing information within CRM or customer support software.

Experience resolving customer concerns while maintaining a positive customer experience.

Associate degree preferred.

Equivalent combination of education, training, and relevant customer service experience will also be considered.