Patient Services Representative

Cardiovascular Institute Of The SouthCardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.What We Offer:Choice of three health insurance plansDental insurance coverageVision insurance coverage401(k) with company match and profit-sharing planCompany-paid short-term and long-term disability coverageCompany-paid life insurance for you and your familyAccess to company-provided training and educational resourcesEligibility for annual merit-based performance increasesAccrued General Purpose Time (GPT)Eight company-paid holidaysSpecial company events, including Christmas parties, Family Day, employee engagement activities, and Spirit DaysComplimentary Employee Assistance Program (EAP) for all employees and their dependentsAbout the Role:Serves as the first point of contact for patients and visitorsProvides front desk and patient services support in a healthcare settingManages appointment scheduling, check-in, and check-out processesMaintains accurate patient records and supports clinic operationsEnsures compliance with HIPAA and organizational policiesHow You'll Drive Our Mission Forward:Greet patients and families in a friendly, professional mannerAnswer phone calls and respond to appointment-related inquiriesSchedule, confirm, and reschedule appointments as neededContact patients on recall lists and follow up on no-show appointmentsRegister patients and obtain complete demographic and insurance informationVerify insurance, collect co-pays and patient balances, and support billing processesConfirm daily physician schedules and assist with changes to improve patient flowDocument patient wait times and enter electronic messages to other departmentsMaintain accurate and timely documentation in paper and electronic medical recordsProtect patient privacy and confidentiality in accordance with HIPAA standardsCollaborate with physicians, staff, and departments to support quality patient careWhat Makes You a Great Match:Strong customer service and interpersonal communication skillsExcellent organizational and time-management abilitiesAbility to multitask efficiently in a fast-paced healthcare environmentHigh level of accuracy and attention to detail in documentation and schedulingProfessional demeanor and ability to work well with physicians, patients, and staffCommitment to teamwork, cooperation, and assisting others as neededKnowledge of HIPAA privacy and security standardsWillingness to follow compliance guidelines and organizational policiesQualificationsEducation:Preferred: High School or better.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.