Assistant Front Office Manager

Job Description

Job Description

Assistant Front Office Manager

Location: Embassy Suites by Hilton La Jolla, San Diego, CA
Compensation: $70,304 annually (Exempt)

Join Our Team

Embassy Suites by Hilton La Jolla is seeking an energetic, guest-focused Assistant Front Office Manager to support the daily operations of our Front Office department. This leadership role is ideal for a hospitality professional who thrives in a fast-paced environment, excels at developing team members, and is passionate about delivering exceptional guest experiences.

The Assistant Front Office Manager partners with the Front Office Manager to ensure seamless day-to-day operations, maintain Hilton brand standards, drive guest satisfaction, and support a high-performing front desk team.

Key Responsibilities

• Assist in overseeing daily Front Office operations, including Front Desk, Guest Services, and related guest-facing functions

• Lead, coach, and motivate team members to deliver exceptional service and memorable guest experiences

• Support staffing, scheduling, training, and performance management initiatives

• Resolve guest concerns, service recovery situations, and special requests in a professional and timely manner

• Monitor guest satisfaction scores and implement action plans to improve service performance

• Ensure compliance with Hilton brand standards, company policies, and operational procedures

• Coordinate room inventory management and work closely with Housekeeping, Sales, and Maintenance departments

• Prepare operational reports, maintain accurate records, and analyze performance metrics

• Oversee ordering and inventory of Front Office supplies and materials

• Step into leadership responsibilities in the absence of the Front Office Manager

Qualifications

Required

• High school diploma or equivalent

• Minimum of 2 years of hotel Front Office, Guest Services, or related hospitality experience

• Previous supervisory or leadership experience in a hotel environment

• Strong guest service, communication, and conflict-resolution skills

• Excellent organizational, multitasking, and problem-solving abilities

• Proficiency in Microsoft Office applications

• Ability to work effectively in a fast-paced, team-oriented environment

Preferred

• Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field

• Experience with Hilton systems, including PEP, and related hotel management platforms

• Previous experience in a full-service hotel environment

• Bilingual skills are a plus

What We're Looking For

The ideal candidate is:

• A hands-on leader who leads by example

• Guest-focused with a passion for hospitality

• Professional, approachable, and dependable

• Results-oriented with strong attention to detail

• Comfortable making decisions and resolving issues independently

• Committed to developing and supporting team success

Physical Requirements

• Ability to stand and walk for extended periods

• Ability to lift, carry, push, or pull up to 25 pounds occasionally

• Ability to work a flexible schedule, including evenings, weekends, holidays, and as business demands require

Compensation & Benefits

We offer a comprehensive benefits package designed to support our team members' health, well-being, and professional growth, including:

• Competitive annual salary

• Medical, dental, and vision insurance

• 401(k) retirement plan with employer match

• Paid vacation, sick leave, and company-observed holidays

• Employee Assistance Program (EAP)

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options

• Short-term and long-term disability coverage

• Pet wellness benefits

• Hilton Team Member Travel Program

• Professional development and advancement opportunities within our organization

Equal Employment Opportunity

Embassy Suites by Hilton La Jolla is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and making employment decisions without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.