Information Technology (IT) Systems Support Specialist

Information Technology (IT) Systems Support Specialist

ProSidian seeks a Information Technology (IT) Systems Support Specialist for program support on a contract contingent generally located across the CONUS - Richland, Washington across the Pacific Northwest Region supporting DOE EM Hanford which is a federal, regulated, high-stakes nuclear cleanup environment requiring multidisciplinary contractor support, compliance oversight, and mission assurance.

We seek Information Technology (IT) Systems Support Specialist candidates with relevant Environmental Management Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Environmental Management Sector Clients such as DOE. This is a Contract Contingent or Contract W-2 (IRS-1099) Finance and Administration Functional Area / Swim Lane / Category Discipline Professional - General Support Services (GSS) For Hanford Field Office (HFO) Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Provide services and support as a Information Technology (IT) Systems Support Specialist in the Environmental Management Industry Sector focussing on Environmental Services Solutions for clients such as U.S. Department of Energy – Environmental Management, Hanford Field Office (DOE-EM / HFO) | DOE – Environmental Management Consolidated Business Center (EMCBC), Cincinnati, OH Generally Located In CONUS - Richland, Washington and across the Pacific Northwest Region (Of Country/World).

Finance and administration expertise strengthens compliance, accountability, resource efficiency, and financial stewardship for Hanford mission success.

Responsibilities and duties include:

• Provide Tier 1/2 support, manage accounts, patch systems, document knowledge base.
• Provide Finance and Administration management, human resources, legal, accounting, auditing, information technology, logistics, and transportation.

The role is located in the Pacific Northwest Region is at or near CONUS - Richland, Washington. Initially identified Work Site Address (Subject to Change or Working Remotely): 2440 Stevens Center Place, H520 Richland, Washington 99354

Desired qualifications for Information Technology (IT) Systems Support Specialist candidates:

4–7+ years IT support; DOE preferred.

AA/BS IT or related; certifications helpful.

Skills required:

• Primarily focused on Assist program and project management support in daily business activities. initiatives and aligned with Program Support activities Finance and Administration Functional Area Activities.
• Service desk tools, O365, troubleshooting.

Competencies required:

• Customer focus, patience, documentation.

Ancillary details of the roles:

• Publish self-service guides for DOE users.
• Functional attributes of this role include IT systems/application support
• Job tasks related to Hanford Field Office (HFO) General Support Services (GSS) in this role shall include a broad spectrum of support responsibilities. required supporting personnel are subject to change throughout the period of performance, with increases/decreases in the number of supporting personnel positions expected. Support services may vary by up to +/-15% of the indicated staffing levels.
• Travel as coordinated with the technical point of contact and approved in writing by the CO in advance is allowed, in accordance with Federal Travel Regulations.
• ProSidian Team Members shall have a Facility Clearance, and their subcontractors and team members proposed to perform classified work shall have a Facility Clearance. When required, ProSidian personnel shall possess a DOE Clearance level as indicated in the Task description for the work performed.
• Work shall be conducted at the Hanford Field Office and the Hanford Site in Richland, Washington.
• The Government will provide the ProSidian Team with office space, computer workstations, and required software at the Hanford Field Office (HFO) location to support the performance of all tasks. Scope performance shall be conducted predominantly on-site at the Hanford Field Office (HFO) facilities (with some remote support as approved by the Contracting Officer [CO]).

After-hours support may be required.