Service Center Coordinator

Service Center Coordinator

Req ID: 16138 Work Flexibility: Hybrid QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates.

Work location: This position requires on-site presence in Corporate CA, HQ, must report to the office every business day.

Job Summary: The Service Center Coordinator plays a crucial role in supporting the Services Team by managing and coordinating service repairs, spare parts, and ensuring efficient operations. This includes gathering requirements for finished goods and spare parts and managing product returns to vendors for repair. This role requires close collaboration with Service Technicians, Logistics, Service Planners and Customer Care and across regions to ensure smooth coordination of service inventory and repair activities. This role is based in our Costa Mesa, CA office and requires employees to work onsite.

Key Tasks & Responsibilities (Essential Functions): Service Center coordination Perform system transactions, including the movement of spare parts, and serviceable and non-serviceable items. Manage the return-to-repair workflow for serviceable items and collaborate with the Corporate Service Parts Coordinator for the return-to-corporate workflow of non-serviceable items. Work with OEM to schedule RMA for outsource repairs and then return back into inventory. Develop and manage return to vendor workflow for no service items. Follow up on repair order status. Oversee the local spare parts room to ensure proper inventory management. Maintain accurate records of all equipment and parts received and distributed. Identify process and system gaps to improve operational efficiency. Planning Collaborate with the Supply Master Planner/Scheduler to align planning strategies. Monitor the status of vendor purchase orders, maintain records of open and closed service purchase orders/ Internal sales order, and reconcile receipts against purchase orders as needed. Partner with the Supply Master Planner/Scheduler to resolve parts supply and availability issues related to open and planned Purchase Orders (POs) and work orders, ensuring timely communication of service parts availability and estimated delivery time to the Service Center, Service Partners and Customer Care teams. Partner with the Supply Master Planner/Scheduler to generate the IDR as needed. Collaborate with the Parts Service Specialist on incoming new spare parts orders and address any issues related to spare parts. Internal and External Service Center Support internal and external Service Centers through inventory oversight, weekly audits, inventory reconciliation, and Oracle receiving support. Coordinate unit reclassification, packaging, and labeling to ensure accurate material handling and consistent workflow execution. Facilitate movement of units to OEM partners when escalation or specialized repair is required. Maintain clear handoffs, accurate tracking, and continued service continuity across Service Center operations.

Skills and Minimum Experience Required: A.A. Degree in general education or management 3+ years of experience in customer service and/or material/inventory planning. Work experience in planning material in a service center environment. 2+ years experience working with Oracle, Salesforce or similar platforms, such as SAP, is preferred. Ability to work onsite full-time in our Costa Mesa, CA office. Improve Service Center productivity, efficiency, and customer experience by identifying process improvements and resolving service, inventory, and operational support needs. Use Microsoft Office, Oracle, Salesforce, and AI prompts to support documentation, reporting, communication, workflow analysis, and problem-solving. Communicate professionally with internal teams, external Service Centers, and regional partners while managing priorities, follow-up, and commitments across functions. Work independently, adapt to new tools and processes, and perform physical duties, including lifting up to 50 lbs and standing for extended periods.

The range for this position is 55,000 to 75,000. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role.