Patient Relations Coordinator I
Hendrick Medical Center
Patient Relations Coordinator
The Patient Relations Coordinator provides effective internal marketing to patients; families; and other customers by responding to requests; concerns and special needs. This individual oversees and coordinates the complaint and grievance process to ensure that Hendrick responds to these issues in an appropriate; timely and professional manner. This individual identifies areas of needed improvement and takes action to facilitate those changes. Additionally; the Patient Relations Coordinator supervises other members of the patient relations department; as well as volunteers; to ensure the best use of time and resources for optimal departmental operations.
Job Requirements
Minimum Education
Bachelor's Degree or 10+ years related healthcare experience
Minimum Work Experience
3-5 years nursing; patient relations; marketing; social work; or other relevant healthcare experience
Required Licenses/Certifications
Required Skills; Knowledge; and Abilities
- Extreme diplomacy and tact
- Excellent human relations and oral/written communication
- Proficiency in Microsoft Office tools (Word; Excel; PowerPoint; Outlook)
- Ability to learn and utilize multiple computer applications
Designated Driver
No
OSHA Category
2 - Medium Risk
Hendrick Medical CenterVacancy posted 3 days ago
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