Caseload Coverage Rehabilitation Assistant (Region 1 - Temporary)

For Texas to be GREAT, we need the best and brightest talent like you! The public vocational rehabilitation (VR) program administered through the Texas Workforce Commission helps people with disabilities to prepare for, obtain, retain, and advance in employment. MAKE A DIFFERENCE AND HELP PEOPLE WITH VR According to the Department of Labor, the unemployment rate for people with disabilities was 12.6% in 2020. This jobless rate continues to be much higher than the rate for those without disabilities. PUBLIC SERVICE IN VR IS FOR YOU… * If you want to find meaningful work and contribute to a powerful mission. For more than 100 years VR has been helping individuals with disabilities achieve their employment goals! * If you are looking for career and advancement opportunities. 38% of employees in VR have 15 years of seniority. There are various positions with career ladders and opportunities to specialize in areas of interest: Autism, Blind & Visual Impairments, Deaf & Hard of Hearing, Brain Injury, Foster Youth, Transition Students, Veterans. * If you need a comprehensive benefits package that offers competitive pay & benefits from health plans, life insurance, retirement programs, paid leave and holidays, and longevity pay. * If you have direct VR Counseling work experience, receive higher starting salary. * If you want to advance your education with our tuition assistance program. * FREE CEUs to maintain CRC credentials and reimbursement for CRC & LPC renewals. The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking to fill a Part-time/Full-time TEMPORARY Caseload Coverage Rehabilitation Assistant (CCRA) position to join the Vocational Rehabilitation Department. This position is located within State of Texas for Region 1. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. YOU GAIN: * A Family Friendly Certified Workplace * Competitive starting salary: $4333.33 a month full-time * Defined Retirement Benefit Plan * Optional 401(k) and 457 accounts * Medical Insurance * Paid time off, including time for vacation, sick and family care leave * Additional benefits for active employees can be found at The CCRA assists the assigned VR Counselors in providing services to customers to achieve successful employment outcomes. The CCRA provides basic information regarding VR programs, services, and referral information to customers and vendors. The ideal candidate will be detail oriented and have excellent planning/organizing/time management/communication skills with the ability to prioritize/coordinate work in an independent manner to achieve goals. GENERAL DUTIES: * Performs: Complex (journey-level) social service, case management, human services and rehabilitation support work; Routine caseload support service such as creating/maintaining/reviewing technical case management forms/files for accuracy utilizing the electronic case management system. * Collects information for intake/profile process. * Maintains appropriate business relationships with providers/businesses/customers/staff. * Prepares/reviews reports for accuracy on monitored services. * Provides: Casework services/assistance to VR Counselors in certification of eligibility; Service delivery tasks and utilize the electronic case management system and other agency supported software programs; Initial screening for individuals applying for VR service programs. * Participates in Vocational Rehabilitation Services training (as required). * Furnishes information regarding Texas Workforce Solutions (TWS)/VRS Program, services and requirements to applicants/customers/families/vendors/businesses/general public. * Mentors new rehabilitation assistants. * Performs other related work as assigned. PREFERRED QUALIFICATIONS: * Eighteen (18) months experience in office practices and office support work utilizing a personal computer in a Windows' based environment. * Experience in: Applying purchasing procedures; Case guidelines, regulations and policies; Case management support functions. * Knowledge of: Community and government service delivery systems; Mental illness and emotional components of physical illness. * Ability to: Interpret highly complex policies/procedures; Maintain confidentiality; Analyze/interpret highly complex financial data. * Skill in interviewing and in conducting individual needs assessments. * Related work experience at all levels is defined as case management support, purchasing and general knowledge of disabilities. * Previous experience as a rehabilitation assistant with the VR Division. MINIMUM QUALIFICATIONS: * Graduation from an accredited four-year college or university with major coursework plus two years and six months of full- time qualifying experience in human services, social science, business or a related field. * One year of full-time experience may be substituted for each year (30 semester hours) of education. Position may involve working hours other than 8:00AM-5:00PM, Monday-Friday and involves travel 10% of the time, including some overnight travel (Method of transportation is the responsibility of employee). VETERANS: Use your military skills to qualify for this position or other jobs! Go to to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: HOW TO APPLY: To be considered, please complete a State of Texas Application for Employment and apply online at or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.