Service Technician

Job Description

Job Description

TRC is seeking a skilled Service Technician to support device testing, repair, and configuration for a tech-focused client in Norcross, GA.

Shift: 1st

Pay rate: $17/hr

Position Overview:

This hands-on role plays a key part in maintaining service quality, minimizing downtime, and supporting efficient device processing.

Essential Job Duties & Responsibilities:

• Identify issues with computers, laptops, and other related hardware, including problems with performance, software malfunctions, and hardware failures.

• Repair or replace malfunctioning components, such as hard drives, memory, screens, and power supplies. Perform hardware upgrades, including adding RAM or upgrading processors.

• Install, configure, and update operating systems, drivers, and applications. Resolve software-related issues and ensure that devices are running smoothly.

• Inspect devices for damage or defects upon receipt to ensure that all incoming units are assessed for any issues before repairs begin.

• Document repair issues and communicate with Project Leads.

• Provide troubleshooting support for customers and end-users experiencing technical issues after device repairs.

• Repackage and label repaired devices for shipping.

• Support continuous improvement initiatives and follow process guidelines.

Qualifications & Requirements:

• Previous experience in electronics repair or IT support preferred.

• Comfortable working with handheld devices, hardware, and software.

• Strong attention to detail and ability to follow technical procedures.

• Effective communication and teamwork skills.

• Soldering experience is a plus.

• High school diploma or equivalent; technical certification a bonus.

• Must be able to sit or stand for extended periods.

• Ability to handle small parts and tools with precision.

• Capable of lifting up to 30 lbs. as needed.

• Comfortable working in a technology repair environment.

• Must adhere to safety and operational protocols.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our clients' business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.