Commercial Account Manager

Commercial Account ManagerCatalent's Greenville, North Carolina site is a major oral solid dose development and manufacturing campus, delivering end-to-end, turnkey solutions from formulation development through commercial manufacturing and packaging. The site specializes in oral solid dosage forms, supported by integrated formulation expertise, comprehensive analytical services, and scalable manufacturing capabilities designed to support both commercial products and potent or targeted therapies, including orphan drugs. Backed by more than $100 million in recent investments, the Greenville operation features fit-for-scale infrastructure, potent handling capabilities, and a strong regulatory track record, making it a critical part of Catalent's global network for advancing complex oral drug programs from development to market.We have an opportunity for a Commercial Account Manager to join our team. This role is responsible for leading the execution and lifecycle management of assigned commercial products and customer accounts. You will serve as the primary customer contact and business liaison, ensuring alignment between customer expectations, contractual commitments, site capabilities, and business objectives. The position also focuses on identifying opportunities for account growth, service expansion, and market extension by partnering with customers to understand evolving product pipelines and future manufacturing needs.Shift: Mon to Fri 8am-5pm Location: Greenville, NC 100% OnsiteThe RoleServe as the primary customer contact for assigned commercial products and accountsBuild and maintain strong customer relationships through proactive communication and issue resolutionLead customer governance meetings, business reviews, and operational discussionsManage customer expectations and ensure alignment between customer requirements and site capabilitiesCoordinate customer communications regarding supply, project status, risks, product changes, and business performanceManage and oversee the delivery of commercial programs and product lifecycle activitiesDevelop and maintain project plans, timelines, and risk mitigation plansFacilitate team meetings to track deliverables, timelines, and customer commitmentsEnsure timely resolution and escalation of issues impacting supply, revenue, quality, or deliverablesCoordinate commercial launches, product transfers, validation activities, and customer-driven projectsSupport revenue forecasting and financial planning for assigned accountsMonitor financial performance, identify risks and opportunities, and support billing accuracyCoordinate cross-functional activities to support commercial product supplyPartner with Supply Chain and Operations to communicate requirements and supply risksSupport Sales and Operations Planning and demand review processesCoordinate implementation of customer-driven changes including labeling, packaging, and regulatory updatesIdentify and manage risks affecting supply, quality, compliance, or revenueLead customer escalations and coordinate resolution activitiesSupport commercial growth initiatives and identify opportunities for additional products or servicesMaintain account-level metrics, key performance indicators, and customer scorecardsDevelop presentations and reports for customers and site leadershipServe as site subject matter expert for assigned accounts and participate in improvement projectsOther duties assignedThe CandidateMinimum RequirementsHigh school diploma or equivalent with at least 6 years of relevant pharmaceutical, manufacturing, customer account management, or project management experienceExperience in a Catalent role demonstrating independence and proficiency in project management, commercial management, or customer-facing responsibilities may be substituted for external experience requirementsStrong project management and organizational skillsExcellent customer relationship management capabilitiesStrong business acumen and financial understandingAbility to influence cross-functional teams without direct authorityExcellent verbal and written communication skillsStrong problem-solving and decision-making capabilitiesAbility to effectively prioritize multiple projects with competing demandsAbility to communicate effectively across customer, operational, and leadership levelsIndividual may be required to sit for extended periodsSpecific vision requirements include reading of written documents and use of computer monitor screen frequentlyData entry and use of computer user interface tools including mouse, keyboard and any other applicable instrumentsSustained sitting at desk or workstation with use of phones, computers and any other office equipment required for specified positionPreferred Skills & BackgroundBachelor's degree in Business Administration, Life Sciences, Engineering, Supply Chain, Project Management, or related field with at least 3 years of relevant experienceAssociate degree in Business Administration, Life Sciences, Engineering, Supply Chain, Project Management, or related field with at least 5 years of relevant experienceProject Management Professional (PMP) certification preferredSAP or Enterprise Resource Planning (ERP) system experience preferredProficiency in Microsoft Word, Excel, PowerPoint, and Project preferredExperience working within regulated pharmaceutical or biotechnology environments preferredWhy You Should Join CatalentPositive and fast-paced working environment focusing on continually improving processes to remain innovative and dynamicCompetitive Paid Time Off plus 8 paid holidaysMedical, dental and vision benefits effective day one of employmentTuition Reimbursement – support to finish your degree or earn a new oneSite-based Employee Engagement activities such as Music Bingo, Puppy Supply Donation Program, Halloween Costume Contests, Pumpkin Painting and moreEmployee Resource Groups focusing on Diversity and InclusionEnvironmentally friendly, community engagement green initiatives including regular Highway Clean-up participationDefined career path and annual performance review process with potential for career growthWellHub program promoting physical and mental wellness including onsite fitness centerPerkspot offers exclusive discounts from approximately 900+ merchants in various categoriesCatalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.Personal initiative. Dynamic pace. Meaningful work.Visit Catalent Careers to explore career opportunities.Catalent is an Equal Opportunity Employer, including disability and veterans.