Law Enforcement System Support Analyst

Job Title

The purpose of this position is to provide desktop support and technical support services working with the Town of Bluffton Police and the Don Ryan Center of Innovation.

Essential Job Functions

Assists as an IT team member with Helpdesk requests received via phone, email, and ticketing system.

Troubleshoots and repairs hardware and network connectivity issues.

Supports end users within Spillman, L3, Lawtrack and other police department software and hardware needs.

Provides PC/hardware, software, and mobile device support to the town staff.

Escalates issues to higher-level staff as needed.

Provides cell phone & iPad training for Town of Bluffton staff.

Trains staff on new equipment and software both individually and in groups.

Attends Town Council and other meetings as necessary, to provide technical support.

Installs and configures application and operating systems software, patches and upgrades.

Maintains an inventory of computer equipment and installed software.

Removes old equipment and performs data migration to new machines, performs scheduled routine maintenance of computer equipment to ensure optimal performance.

Develops and implements new technologies and strategies to simplify job processes and make them more efficient.

Performs other related duties as assigned.

Qualifications

Education and Experience: Associate's Degree in computer science, information technology or a related field, Bachelor's Degree in related field preferred; and three (3) years of related experience, or equivalent combination of education and experience. Experience supporting Apple software and hardware products preferred.

Licenses or Certifications: Valid South Carolina Driver's License. A+ Certification and/or Network + Certification preferred.

Special Requirements: Proficient in Microsoft Office: Excel, Word, Outlook, and PowerPoint.

Knowledge, Skills and Abilities:

• Knowledge in supporting Windows and Apple products.
• Skills in verbal and written communication.
• Skills in customer service and a conveying a pleasant and professional demeanor.
• Ability to clearly communicate with technical and non-technical personnel.
• Ability to multi-task and prioritize, and to remain calm under pressure.
• Ability to lead as an IT representative in team projects to include working with external providers, and applying project management skills.
• Ability to work evenings/weekends on an occasional basis as needed.
• Ability to organize and obtain assistance from others.

Physical Demands & Work Environment

The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work requires balancing by maintaining body equilibrium; feeling, grasping, repetitive motion, and/or handling with hands and fingers; hearing and perceiving information at normal spoken word levels; lifting and reaching with arms; mental acuity to make rational decisions; kneeling, walking, and standing for periods of time; speaking and talking by expressing and exchanging ideas; and visual acuity. Duties are performed primarily in an office setting with a considerable amount of field inspections required. Work has no exposure to environmental conditions; though is generally performed in a moderately noisy location (e.g., an office area with multiple personnel, copy machines, telephones and/or computer printers).

The Town of Bluffton commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The Town's policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.