Front Desk Supervisor

NOW HIRING FRONT OFFICE SUPERVISOR

SpringHill Suites by Marriott Fresno ABOUT THE OPPORTUNITY Own the guest experience. We are seeking a hands-on Front Office Supervisor who sets the tone for welcoming, responsive service from arrival through departure. You will anticipate guest needs, take responsibility for resolving concerns, and coach the Front Desk team to create consistently positive stays. You will champion brand programs and help the team meet service score and loyalty enrollment goals while supervising daily front office operations. This role combines guest interaction, team leadership, and Front Desk and Night Auditor duties as needed. WHAT YOU WILL DO Guest Experience and Brand Programs Take ownership of guest concerns, follow through on commitments, and work to resolve service issues before departure; escalate unresolved concerns to the General Manager. Champion brand programs and ensure established goals are met, including guest service scores and loyalty enrollments. Review results, coach the team, and partner with the General Manager on improvements. Train and empower team members to handle guest needs, special requests, and complaints within established guidelines. Front Office Operations and Team Leadership Supervise and perform Front Desk and Night Auditor duties while maintaining quality, cleanliness, safety, security, and brand standards. Keep the front desk, market, and lobby clean, organized, stocked, and ready for guests; assist other departments as needed. Assist with recruiting, hiring, training, retention, and employee coaching. Consult with the General Manager on conduct and performance concerns. Help prepare and adjust Front Desk schedules based on forecasts, guest demand, and budgeted labor costs. Revenue and Administrative Support Coach the team on selling techniques, promotions, rate structures, and revenue and yield management procedures. Complete assigned reports, credit card reversals, deposits, city ledger and accounts receivable tasks, travel agent research, rooming lists, and inventory. Protect confidential information, help control departmental costs, and follow hotel policies and procedures. WHAT WE ARE LOOKING FOR Previous hotel experience is required. Experience with Hilton, Marriott, and/or Hyatt property management systems, point-of-sale systems, and other cloud-based operating systems. Proficiency with Microsoft Word, Excel, Outlook, and standard office equipment. Strong guest service, communication, and interpersonal skills, with the ability to work effectively with varied personalities. Strong organization and time management skills; ability to prioritize competing needs and perform effectively under pressure. Sound judgment, discretion, and the ability to work with limited supervision and handle confidential information. SCHEDULE EXPECTATIONS This hourly position requires availability for the shifts needed to supervise front office operations, including evenings, weekends, and holidays. Schedule: [Insert expected hours and shift requirements]. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The role involves extended standing and walking, computer and telephone use, and bending, reaching, stooping, pushing, and pulling to support front office operations. Duties include moving, lifting, carrying, and placing objects up to 25 pounds without assistance and heavier objects with assistance, subject to reasonable accommodation. Work is primarily indoors, with frequent interruptions and periods of high guest activity. Reasonable accommodations will be provided to qualified applicants and employees with disabilities as required by applicable law. #J-18808-Ljbffr Sethi Management, Inc.