Loss Mitigation Specialist

As a Loss Mitigation Specialist/Late Stage Collector, you will review accounts for possible loan restructuring or other workout plans through evaluating customer income and expenses. Restructure loans for maximum likelihood of repayment while meeting all policy, government, and regulatory guidelines. Locate customers using skip tracing tools to collect on deficiency balance. Location: Onsite in West Valley City, UT Pay: hourly + bonus potential Schedule: Monday through Friday from 9:30am-6:00pm with a rotating Saturday every 6-8 weeks Job Duties Reviewing and analyzing consumer accounts to identify how the loan can be modified to mitigate loan loss. Answering incoming calls and speaking with customers to work out a mutually beneficial arrangement. Preparing written correspondence to be sent to customers to advise of modification opportunity. Create and review modification documents to be sent to customers. Audit modification documents to ensure all required information has been received and process modification in servicing system. Ensure all loan workout plans meet policy guidelines and protect the company for risk. Maintain and establish new repossession and transport vendor relationships. Assign accounts out for repossession to an approved repossession agent. Completes required applicable paperwork including sending all required Federal and State regulation letters. Other duties as assigned by the Loss Mitigation Team Lead. Required experience/education Collections 2 years High school or GED required Outbound and inbound calls Great multitasking skills Outstanding phone and negotiation skills. Detail oriented and quality focused Preferred Bilingual Benefits Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days’ vacation per year, prorated based on start date) Paid sick leave as determined by state or local ordinance (prorated based on start date) 11 Paid holidays (4 floating holidays, prorated based on start date) Paid volunteer time (3 days per year, prorated based on start date) OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law. #J-18808-Ljbffr