Customer Care Agent

Deluxe Corporation is hiring a Customer Care Agent to provide first‑level service to all customers, including documenting and resolving Customer Care Cases, routing and escalation, and administrative tasks. Responsibilities Providing first‑level support via phone, email, and voicemail for software applications and hardware equipment. Documenting and resolving Customer Care Cases, ensuring accurate and efficient handling. Managing case routing and first‑level escalation. Performing administrative tasks such as emails, faxes, voicemails, new account setups, and electronic faxes. Updating, closing, and adding repair durations for hardware and software cases using Salesforce Service Console and external vendors. Providing first‑call technical resolutions through documentation, classes, self‑training, and shadowing associates. Multi‑tasking with call center administrative duties, including Professional Services to Customer Care transitions, scanner setups, T&M, hot fixes, scanner swaps, garage resets, user creation, and ASP setup workflows. Creating research documents for Salesforce Service Console and assisting other call center associates as needed. Qualifications Basic computer skills. Minimum 1 year of customer service or computer industry experience. Knowledge of Salesforce Service Console. Completed customer service qualification standards training. Banking industry background preferred. High School diploma or GED required. Must be 18 years of age or older. Location Restrictions This role cannot be filled in the following locations: Alaska, California, Colorado, District of Columbia, Hawaii, Louisiana, Mississippi, Montana, North Dakota, Puerto Rico, Rhode Island, Utah, West Virginia, and Wyoming. Compensation The compensation range for this position is $15.00 - $16.00 hourly. Eligibility for commission or annual performance incentive may apply. Base pay will vary based on knowledge, skills, location, and experience. Benefits Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer‑Matched Retirement Plan Employee Stock Purchase Plan Short‑Term and Long‑Term Disability Infertility Treatment, Adoption, and Surrogacy Assistance Tuition Reimbursement Equal Employment Opportunity Deluxe Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr