IT Technician
Trapp Family Lodge
SUMMARY The IT Technician is responsible for the management and oversight of the property's entire information management system. RESPONSIBILITIES
- Assist users with requests submitted through the IT HotSOS ticketing system as well as email and voicemail requests in a timely manner.
- Confers with management, programmers, risk assessment staff, auditors, facilities and security departments, and other personnel to identify and plan for data security, software applications and computer (desktop/laptop and/or Point of Sale) installations.
- Assign and maintain user login and password(s)
- Analyze and coordinate installation of software programs.
- Work with third party vendors for ongoing maintenance and support of the property telephone, internet and Wi-Fi systems.
- Assist external service providers and vendors to identify, select and implement backup and archiving software, hardware and processes.
- Evaluate unresolved issue(s) and monitor follow-up to ensure timely resolution
- Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Develops, coordinates, and implements disaster or emergency recovery procedures for information systems and computer environment.
- Conduct monthly inventory for administrative supplies, copier count and propane tanks
- Other duties as assigned.
- Associate degree or equivalent to two to three years related experience and/or training.
- Experience using or supporting Microsoft Windows, desktop/laptop operating systems.
- Knowledge of computer networking.
- Excellent problem solving and communication (both verbally and in writing) skills.
- Critical thinker and attention to detail.
- Ability to multitask, organize and prioritize according to deadlines.
- Overtime, evenings, holidays and weekends may be required.
Vacancy posted 2 days ago
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