Customer Service Specialist

Job Description

Job Description

Key Responsibilities:

• Answer multi-line phone system.
• Create new service tickets for customers and module repair center.
• Take and enter supply orders.
• Check phone voicemail for service calls, print tickets, and advise the Service Manager of pending service tickets.
• Handle office interactions with outside visitors and guests. This includes greeting and directing guests, answering phone inquiries, and handling requests or complaints in a professional manner.
• Correspond with customers to relay service schedules.
• Pull supply orders for shipping.
• Update company database by inputting information from each call and keeping customer files current.
• Monitor customer service emails for inquiries and service requests.
• Monitor customer satisfaction levels.
• Assist in creating ways to deliver excellent customer service.
• Invoice completed service tickets.
• Perform other assigned duties as directed by management.

Founded in 1948, The Hydeman Company, Inc. is a trusted leader in the installation, integration, and service of financial and office equipment across the Midwest. Our commitment to exceptional service has allowed us to maintain decades-long relationships with clients, some of whom have been with us since our founding.

Company Description

Founded in 1948, The Hydeman Company, Inc. is a trusted leader in the installation, integration, and service of financial and office equipment across the Midwest. Our commitment to exceptional service has allowed us to maintain decades-long relationships with clients, some of whom have been with us since our founding.