Senior Business Analyst

Senior Business Analyst

We are seeking dedicated individuals to modernize our court operations by building a Case Management System that will increase consistency and efficiency and streamline the administration of justice for all citizens. The purpose of the project is to build a Case Management System that will be a modern, statewide, secure, digital, cloud-based, case management system that interfaces across multiple courts, with a variety of existing databases, and reporting systems.

The Judicial Council of Georgia / Administrative Office of the Courts (JC/AOC) the administrative agency of the Georgia Supreme Court, will be partnering with Suppliers to implement this court case management system for Georgia's courts.

Job Summary

Acts as a liaison between the IT organization and the business partner. Analyze business issues, define requirements, create screen designs, and recommend automated system controls and protocols to solve organizational information issues. Determine operational objectives, gather information, and evaluate output requirements and formats. Work closely with end users to analyze, define, model, and document systems requirements. Identify project milestones, phases, and elements, and keep team within timeline and budget. Construct workflow charts and diagrams, study system capabilities, and write specifications. Develop organizational change management framework and conduct user acceptance testing. Creates and maintains end-user documentation (e.g., user guides, process flow charts, training materials) and deliver training. This position may require 10% travel to meet with stakeholders.

Responsibilities

• Responsible for identifying and communicating business needs for multiple/complex software solutions by translating these needs into functional and non-functional requirements used by software developers, usually in the form of a formal requirements document.
• Responsible for the elicitation, analysis and documentation of multiple customers' business requirements for assigned projects/applications.
• Participates in and facilitates customer meetings as well as project team meetings.
• Participates in project team meetings during all phases of the Software Development Lifecycle (SDLC).
• Serves as a liaison between the business partners and the development team in order to provide technical solutions to meet user needs.
• Utilizes requirements elicitation techniques, such as facilitated sessions, workshops, interviews and shadowing to elicit requirements from customers, users and stakeholders.
• Develops, writes and communicates business and functional requirements and produces requirements documentation, which includes use case narratives, use case diagrams, functional and non-functional requirements. Ensures that resulting business requirements are thorough and accurate.
• Creates and maintains Screen Designs, User Story Maps and Process Flow diagrams in Lucidchart
• Creates and maintains User Stories in JIRA
• Performs all other duties as assigned.

Core Competencies

• Oral and written communication skills
• Interpersonal, consultive and facilitation skills
• Critical Analysis Skills
• Problem Solving Skills
• Technical Awareness of the project
• Management and Leadership Skills
• Knowledge of the business area that they support, including a solid understanding of the customer's existing business processes and how new technology might support, change or enhance those processes.

Minimum Education/Experience

Bachelor's degree in computer science or information systems or proven equivalent work experience, AND three (3) years of systems analysis and/or business analysis experience, AND two (2) or more years' experience in: advanced level use, evaluation and implementation of appropriate tools for requirements elicitation and documentation, integration, and user acceptance testing, AND advanced knowledge of requirements elicitation techniques, business modeling and use case design concepts, information systems and software development life cycles. OR Nine (9) years of relevant business analysis/information systems experience.

Preferred Qualifications

• Experience working in state or local government, specifically in roles dealing with the Georgia Criminal Justice System
• Advanced level experience in software development methodologies, like Agile, Scrum, and Waterfall
• Project management certification (PMP) through the Project Management Institute/ITIL foundational certification
• Experience with Lucid Chart
• Experience with JIRA

Skill Matrix

Skill - Required No. of Years - Actual Years of Experience

IT Business Analyst Experience - 5 Years

Meeting Facilitation - 5 Years

Identifying and gathering business and functional requirements for complex software solutions - 5 Years

Experience working as a liaison between the business partners and development teams to ensure that technical solutions meet the business needs - 5 Years

Experience working with Lucidchart to create process flows, screen designs and user story maps - 3 Years

Experience writing and maintaining user stories in JIRA - 3 Years

Experience working in state or local government, specifically in roles dealing with the Georgia Criminal Justice System - Required

Experience in software development methodologies, like Agile, Scrum and Waterfall - 5 Years

Ability to travel 10% to meet with stakeholders and gather requirements. - Required

About Us

InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.