Order Processing Specialist

Job Description Job Description The Order Processing Specialist is responsible for managing end-to-end order processing and tracking, ensuring the accuracy of order data, and coordinating timely transmission of orders and updates to warehouse and fulfillment partners. This role monitors system integrations, resolves order and data discrepancies, and supports reporting, inventory, and cross-functional operational processes to ensure efficient and accurate fulfillment.
The position also plays a key role in identifying process improvement opportunities, supporting system optimization efforts, and maintaining high service levels across all order channels.
Duties and Responsibilities
Execute label creation and export orders for the Baltimore warehouse to and from the ERP system
Monitor daily tracking data imports by brand and channel into the ERP system
Export daily fulfillment data to all 3PL partners
Complete order changes and updates across all channels as needed
Review and manage order hold queues to ensure timely resolution
Identify and resolve data transfer errors from Celigo
Ensure all orders are completed, billed, and shipped with valid tracking through daily exception reporting and issue resolution
Process and activate all gift card orders and shipments
Import corporate and drop shipment orders into the system
Manage inventory of packing slips and gift cards
Handle pre-cycle count inventory preparation tasks
Support backorder reporting and data cleansing efforts
Provide support for IT-related functions, including device readiness and onboarding tasks
Assist warehouse operations as needed, including pick, pack, and ship functions
Other duties as assigned
Expanded Responsibilities
Proactively identify trends in order errors, delays, or system issues and escalate with recommended solutions
Partner with Customer Service, Warehouse, and IT teams to resolve cross-functional order issues
Assist in testing and validation of system updates, integrations, and process changes
Maintain documentation for standard operating procedures (SOPs) related to order processing and fulfillment workflows
Monitor carrier performance issues (delays, missed scans, exceptions) and flag recurring problems
Assist in training new team members on order processing workflows and systems
Additional Responsibilities and Reporting Cadence
Daily
Provide fulfillment count reporting to leadership
Monitor order queues to ensure orders are processed within defined turnaround times
Review and resolve order exceptions and system errors
Weekly
Upload and validate Spectrum data
Prepare and report fulfillment cost analysis
Complete Realcold cooler reporting
Review and report carrier cost data
Analyze order trends, delays, and exception patterns
Monthly
Compile and report on Realcold complaint data
Support KPI tracking (order accuracy, processing time, fulfillment rates)
As Needed
Process Catalog and Transaction files
Manage and update source codes
Support NCOA (National Change of Address) updates and processes
Assist with peak season planning and execution
Skills and Abilities
Experience in electronic order processing, data transfers, and shipment tracking
Understanding of warehouse operations and fulfillment methods
Strong analytical and problem-solving skills with the ability to interpret data and reporting
High attention to detail and accuracy
Proficiency in Microsoft Office, especially Excel
Experience working with ERP and integration platforms preferred
Strong written and verbal communication skills with a focus on customer service and issue resolution
Ability to manage multiple priorities in a fast-paced environment
Ability to work both independently and collaboratively within a team
Flexibility to work weekends, evenings, and overtime during peak seasons
Education and Experience
High School diploma required; Associate degree or higher preferred
Minimum 2+ years of experience in order processing or customer service
Inventory control and/or warehousing experience preferred
Food and beverage industry experience preferred
Experience with Oracle NetSuite is a plus
Supervisory Responsibilities
None
Work Environment & Physical Requirements
Ability to lift 25 lbs. as needed
Ability to stand and sit for extended periods of time
Ability to perform work that requires extended screen time
This is an on-site required position
Schedule Expectations
Flexibility to work extended hours as needed throughout the year, with additional required hours during peak seasons.
Performance Expectations
Maintain ≥ 99% order accuracy across all processed orders
Ensure same-day processing of order updates and releases when received before cutoff times
Resolve order exceptions and data discrepancies within 24 hours
Ensure 100% of shipped orders include valid tracking information
Contribute to continuous improvement initiatives that enhance efficiency and reduce errors

Company Description Chesapeake Fine Food Group is a fast-growing gourmet food company located in Owings Mills, MD, operating in direct-to-consumer mail-order and on-line markets. Our specialty is custom-developed heat-and-eat foods, delivered frozen directly to the consumer. Through our nationally distributed brands: Mackenzie Limited and Chesapeake Bay Crab Cakes & More we offer more than 600 unique high-end gourmet foods. Our work environment is decidedly collaborative, fast-paced, and fun, and we believe in promoting from within, with many possibilities for upward movement as the company grows. Company Description Chesapeake Fine Food Group is a fast-growing gourmet food company located in Owings Mills, MD, operating in direct-to-consumer mail-order and on-line markets. Our specialty is custom-developed heat-and-eat foods, delivered frozen directly to the consumer. Through our nationally distributed brands: Mackenzie Limited and Chesapeake Bay Crab Cakes & More we offer more than 600 unique high-end gourmet foods. Our work environment is decidedly collaborative, fast-paced, and fun, and we believe in promoting from within, with many possibilities for upward movement as the company grows.