START Care Coordinator Team Lead

POSITION TITLE: START Care Coordinator Team Lead REPORTS TO : Sr. Director of Prevention Services

FLSA CLASSIFICATION: Non-Exempt POSITIONS SUPERVISED: START Coordinators

POSITION OVERVIEW

The Team Leader provides administrative supervision and daily clinical triage support to START Coordinators. The position supports timely crisis response, cross-system planning, coordination of support meetings and crisis plans, documentation of services, community partnerships, and collaboration with START leadership, the clinical team, and the resource center.

ESSENTIAL POSITION RESPONSIBILITIES

Service Delivery

• Provides daily clinical triage support to START Coordinators.
• Shares on-call responsibilities to support 24/7 crisis response, including a telephonic response within one hour and an in-person response within 24 hours of the call.
• Maintains a small active caseload of approximately five individuals until START Coordinator certification is achieved.
• After certification, maintains a fluid and temporary caseload to support START Coordinators when needed.

Care Coordination & Collaboration

• Provides administrative supervision to START Coordinators.
• Maintains effective linkages and relationships with community partners.
• Participates in recurring meetings with START leadership, the clinical team, and the resource center.

Monitoring Progress & Responding to Client Needs

• Ensures the coordination of support meetings and crisis plans for individuals served through START.
• Supports timely review and response to crisis situations, service needs, and changes affecting individuals served.
• Monitors assigned and temporary caseload responsibilities to promote continuity and appropriate follow-through.

Client Engagement & Support

• Supports person-centered crisis planning and service coordination for individuals with intellectual and developmental disabilities and mental health needs.
• Collaborates across systems to strengthen supports and reduce barriers during crisis situations.
• Provides direct service and caseload support when needed to maintain responsive START services.

Documentation & Compliance

• Develops cross-system crisis plans, intake and assessment documentation, intervention and outcome documentation, and other applicable records of services provided.
• Maintains required START certification and completes applicable training and program requirements.
• Completes documentation accurately and timely and follows agency, program, confidentiality, and recordkeeping requirements.
• Performs other duties as assigned by the supervisor.

ORGANIZATION STANDARDS

Professionalism and Communication

Demonstrates clear, respectful, and professional communication in both verbal and written interactions, with a focus on collaboration and solution-oriented dialogue. Shares information responsibly and addresses concerns constructively while maintaining a positive, professional demeanor—even in challenging situations.

Time & Priority Management

Effectively manages workload by prioritizing tasks, planning proactively, and addressing challenges to meet deadlines and responsibilities. Maintains a solution-focused approach and professional composure while balancing competing priorities.

Reliability & Accountability & Ownership

Demonstrates dependability by consistently meeting commitments, deadlines, and responsibilities while taking ownership of work and outcomes. Acts with integrity, follows through on obligations, and addresses mistakes proactively to support a culture of accountability and trust.

Adaptability and Change Agility

Demonstrates adaptability by embracing new processes, priorities, and organizational changes with resilience and a willingness to learn. Adjusts work approaches as needed and supports others through change with a constructive, solution-focused mindset.

Organizational Alignment and Mission Focus

Demonstrates behaviors aligned with the organization’s mission, values, and professional standards while supporting goals and initiatives through actions and attitude. Consistently follows policies and ethical guidelines, maintains confidentiality, and contributes to a culture of professionalism, respect, and service.

POSITION REQUIREMENTS

• Master's degree in social work, counseling, psychology, or a human services field.
• At least two (2) years of experience providing services to people with intellectual and developmental disabilities and mental health needs.
• At least one (1) year of supervisory experience.
• Must become a certified START Coordinator within twelve (12) months of employment as Clinical Team Leader.
• Prior experience as a START Coordinator preferred.

Driver Level: Level 2 - Routine driving for work, errands, or transporting others; may be infrequent or on an irregular basis.

Position Flexibility: Onsite (No Remote Work Definition A) - This is an onsite position with no regular remote work option. Limited flexibility for remote work may be granted in the event of office closures due to inclement weather; otherwise, remote work is not available.

PHYSICAL REQUIREMENTS

• Sitting for extended periods of time.
• Lifting/carrying up to thirty to fifty (30-50) pounds
• Climb, Bending, Stooping, Balancing

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.

EEO race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors.