Events & Marketing Coordinator

Events & Marketing Coordinator

Under the direction of the Recreation Superintendent, the Events & Marketing Coordinator coordinates City events, manages Harris Community Center daily operations, supports recreation programs, and leads department marketing and public communications. The position serves as a primary customer service contact for the Parks and Recreation Department; working closely with other City departments, community partners, vendors, media, and volunteers. As the central hub of customer service, this position sets the tone for every interaction and plays a critical role in creating a welcoming, knowledgeable, and responsive experience for the community.

Essential Job Functions

• Serve as the primary front desk and customer service contact for Harris Community Center and the Parks and Recreation Department.
• Respond to inquiries about facility rentals, recreation programs, special events, seasonal activities, park rentals, and department services by phone, email correspondence, and walk-in contact.
• Coordinate reservations, room layouts, rental records, payments, deposits, refunds, building access, renter communication, audiovisual needs, and customer support before, during, and after rentals.
• Oversee the facility for programs, rentals, and City functions, including room setup, teardown, cleaning, restocking, trash removal, supply checks, and basic equipment troubleshooting.
• Remain available, as assigned, for after-hours rental problems or questions.
• Assist with exterior facility and grounds maintenance as needed.
• Plan, coordinate, implement, and evaluate City festivals, special events, and community functions.
• Coordinate event logistics, including site plans, staffing, volunteers, vendors, contractors, performers, equipment, supplies, signage, permits, safety needs, public notices, and day-of-event operations.
• Serve as a liaison among Parks and Recreation, City departments, downtown businesses, outside agencies, event organizers, vendors, sponsors, volunteers, and community partners to support safe and successful events.
• Assist with special event and street closure application review, planning timelines, checklists, on-site operations, customer service, troubleshooting, teardown, and post-event evaluation.
• Recruit, schedule, train, and oversee volunteers, seasonal and event staff, and part-time staff, as assigned.
• Work with the Tourism Coordinator, Communications Department, contractors, and City staff to maintain City of Belton brand and marketing standards.
• Develop, schedule, and maintain content for department social media, website pages, newsletters, event calendars, digital displays, flyers, signage, and printed materials.
• Monitor department social media channels and respond to or route questions promptly in accordance with City communication procedures.
• Create marketing plans and promotional materials that increase awareness, attendance, sponsorship, volunteerism, and community engagement.
• Coordinate with the City Public Information Officer to notify print, radio, digital, and television media of upcoming events, programs, closures, and community notices.
• Gather photos, attendance data, marketing metrics, testimonials, and program outcomes for reports, promotions, and future planning.
• Maintain the department calendar, including event deadlines, facility reservations, program dates, meetings, staffing needs, and conflicts involving spaces, equipment, or resources.
• Track expenses, revenue, rentals, deposits, refunds, invoices, receipts, sponsorships, quotes, purchase orders, and financial records as assigned.
• Complete monthly reconciliation of department revenue and assist with accurate recordkeeping in accordance with City procedures.
• Prepare, proofread, and edit reports, forms, signage, applications, promotional materials, agendas, letters, public notices, and other department documents.
• Maintain digital and paper files for rentals, events, programs, vendors, marketing materials, volunteers, and facility operations.
• Support recreation programs, outdoor recreation, kayaking, classes, and department-wide initiatives as needed.
• Assist customers with park rentals, athletic field rentals, facility reservations, and general park information, and coordinate with the Parks Division on field use, maintenance needs, user groups, associations, and administrative support as time allows.
• Communicates effectively with the parks maintenance division and assist as needed with volunteer coordination.
• Perform other related duties as assigned.

Minimum Qualifications

Education, Training and Experience Guidelines:

A High School Diploma or equivalent is required. One (1) to two (2) year of experience in event planning and marketing is preferred, but not required.

Knowledge of:

• Modern principles and practices of parks, recreation and event planning including recent trends, current literature, and sources of information in this field.
• Cash handling and financial reports.
• Basic computer applications including proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Understanding of digital design software (examples: CANVA Pro, Adobe Suite, InDesign, etc.)
• Competent in software (examples: reservation software, inventory trackers, digital management systems, etc.)

Skills and Abilities:

• Analyze, interpret, summarize and present information and data in an effective manner.
• Communicate and present clearly and concisely, both orally and in writing.
• Demonstrate skills in writing, editing, and grammar.
• Collaborate effectively in a team environment among diverse personalities.
• Work effectively and efficiently in the absence of close supervision.
• Be self-motivated and able to work on multiple projects simultaneously.
• Ability to work flexible schedules and interact with the public in a polite and effective manner.
• Operate vehicles, maintenance equipment, and tools required by the job.
• Work in the outdoor elements (intense heat, cold, rain, and sun).
• Speak in front of groups and civic organizations.
• Foster collaboration while maintaining a proactive, solution-focused attitude.
• Represent the public image of the City of Belton both in the community and at professional meetings.
• Assist in department budget planning.
• Exercise judgment and utilize discretion with tact.
• Be punctual and regular in attendance.

Licenses and/or Certifications:

Possess a valid Texas driver's license.

Physical Demands / Environmental Factors and Conditions:

• Work is performed in a standard office environment, as well as outside locations.
• May be subject to repetitive motion such as typing, data entry and vision to monitor.
• May require standing, sitting, walking for extended periods of time.
• May be subject to occasional lifting, carrying, bending, reaching, kneeling, pulling, and crouching.
• Assist with the set up and tear down of Harris Center and event equipment.
• Must be able to lift up to 50 pounds.
• Must be able to sit for an extended period of time.
• Must be able to work in extreme temperatures.
• Must be able to work in stressful situations.

Benefits include 100% employer paid employee only medical, dental, vision, and basic life insurance premiums. Paid vacation, holiday, and sick leave available. Participation in the Texas Municipal Retirement System is required, as well as Social Security deductions.

The City of Belton is an Equal Opportunity/Reasonable Accommodation/At Will employer and does not discriminate on basis of race, color, religion, sex, age, national origin, disability, or veteran status.