Associate Vice President of Clinical Solutions

Patient Engagement Advisors (PEA) PEA is seeking an Associate Vice President of Clinical Solutions to join our growing team in the Tampa Bay area in Florida. Purpose of Job The AVP of Clinical Solutions plays a vital role in each guiding principle of our creed and fulfilling the goals of our vision and mission of PEA. To accomplish these goals, the AVP of Clinical Solutions must exhibit empathy, innovation, collaboration, teamwork, passion, dedication to personal development, and a strong commitment to “know the patient.” The AVP of Clinical Solutions is responsible for managing the strategic relationships and long-term planning across multiple sites, to ensure operations align with broader business objectives, evaluate overall performance, manage risks, and drive growth initiatives. The role of AVP of Clinical Solutions is to ensure successful operations between PEA and the health system we serve. This includes actively participating in client activities, while also directly and indirectly overseeing the entire client account, managing the relationship and connecting hospital leadership to the work of PEA while helping to facilitate internal leadership development and organizational structure and workflow. This role is focused on ensuring client expectations are achieved, educating our partners, meeting Key Performance Indicators (KPIs), identifying training opportunities, participating in new service development and deployment, identifying new service line opportunities, ensuring all services are equipped with workflow design, technology and resources necessary to be successful, budgetary influence and overall regional account success. Collaborates with physician practices throughout the region, to include hospitalist practices in each location where our teams are deployed. The AVP will also identify potential 3rd party collaborators to fulfil services that our teams coordinate. This list of responsibilities is meant to be representative, not exhaustive. The individual in this position may perform additional or related duties as assigned. Clinical Solutioning Provides support, guidance, leadership, and motivation to the PEA team members to promote maximum performance maintenance of Standard Operating Procedures. Understands, communicates, and achieves all Corporate Key Performance Indicators (KPIs) to customer leadership through regular meetings, data reviews and quarterly report outs. Collaborates with the AVP of Operations to create and maintain site specific account plans with site leadership focusing on targets, goals, barriers, current events, and future strategic direction related to the specific location. Responsibility for direct service quality results, issues, and challenges between PEA team members and the health system customer. Maintains a cadence of daily, weekly, and monthly (ongoing) activity reporting for all required metrics for goal(s) achievement and provides ongoing feedback to PEA corporate and client leadership. Collaborate with PEA IT to identify technology optimization opportunities that promote the advancement in leading service delivery. Acts as the point of contact for client management and overall delivery against service levels. Manages event reporting and resolution. Partners with the AVP of Regional Operations to assure consistency of process and execution in the market. Reports to higher executives (e.g., COO or CEO), accountable for regional performance metrics. Meets as necessary with CEOs, CMOs, CNOs, CFOs, etc at each hospital location. People / Culture Management Builds and supports a team culture of professionalism through ongoing team communication, collaboration, recognition, and feedback. Represents PEA with site specific client leadership by developing ongoing communication and business reviews. Reviews and ensures all compliance reports are accurate and in accordance with compliance reporting policies. Rounds weekly, monthly and/or quarterly with team members as they engage patients to ensure Standard Operating Procedures are being executed and understand compliance or non compliance with the procedures. Understands team members practice barriers and develops plans in combination with the Deployment Team to eliminate these barriers. Partners with external partners: Pharmacy, Nutrition services, Physicians, Bridge Care entities, etc to assure smooth operations. Identifies new partners as market demand requires. Attend Readmission meetings and other key hospital based meetings, representing PEA and strategizing on solutions. Periodically, actively participates in hospital-specific rounds/huddles to obtain critical information and contribute as a collaborative member of the clinical care team. Collects information during rounds and shadowing and identifies areas of opportunity. Works with the Deployment team to take action on these opportunities. Market Responsibilities Responsibility for leadership, management, and executive collaboration for: Client relationships and ongoing program/project status communications. Implementation/deployment of new strategies and workflows to ensure consistent, high-quality program delivery. In market partnerships (i.e. – local pharmacies, community patient resources, nutrition providers, etc.) Team member onboarding support. Continuing Education & Compliance Ensures compliance with PEA and hospital-specific policies, procedures, and training. Supports ongoing health system and PEA-required training. Maintains compliance with all PEA and health system security and privacy (physical and electronic) policies in all work settings (onsite, remote, virtual). Maintains compliance with all PEA and health system patient safety and infection control policies. Qualifications and Requirements Education and Experience Minimum of bachelor’s degree in healthcare related field: Nursing, Healthcare Administration, Physician Assistant. Master’s degree in healthcare related field preferred. 5-7 plus years hospital based experience required. 5 years of management or supervisory experience required. Process Improvement experience preferred. Pharmacy operations understanding preferred. Patient experience and patient satisfaction industry knowledge. Experience in start-up environments and scaling business operations. Success in presenting in front of large groups. History of the ability to own a room and influence people. Proven history of strong execution and delivery. Track record of growth and promotion in other roles. Prefer experience in Lean Six Sigma, Black Belt or Green Belt Certification Knowledge, Skills, and Abilities Skilled team member: outstanding listener and processor of information with a can‑do attitude. Outstanding communication skills as evidenced by the ability to build relationships with all levels within an organization. Ability to analyze, present and discuss data. Ability and willingness to make decisions and take responsibility for follow through. Skilled in evaluating teams, their dynamics and intervening as necessary when appropriate. Willingness to flex with teams and be present on off shifts. Ability to consistently travel between sites. Creativity in developing connections with people and building trust and reliability. Ability to manage multiple, complex sites and address diverse needs. Participates in a culture that embraces creativity, productivity, communication, professionalism, and learning. Ability to work in a fast paced, rapidly changing environment. Computer Skills Computer skills required: Microsoft Word, Excel, PowerPoint, and Teams. Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems). Applications on an iPad. Characteristics described here are representative of those encountered while performing the essential functions of the job. Physical Requirements The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position operates in a healthcare setting, requiring: Ability to travel from location to location via personal vehicle Ability to conduct overnight stays as needed About PEA At Patient Engagement Advisors we’re changing the way health care is delivered – one patient engagement at a time. If the opportunity to participate in influencing the future of healthcare captures your imagination, we would like to hear from you! Come join our growing team where we empower our team members to "know the patient" ultimately to improve the patient's experience and clinical outcome. PEA Honors and Awards Recognized three years in a row as one of the fastest growing companies in America by Inc. Magazine. Awarded by The American Business Awards for technology innovation Recognized in “Most Innovative Companies to Watch” by Silicon Review Competitive salary and benefits (including Health, Dental, and Vision Insurance, Paid Time Off, 401k, Flex Spending Account, and more) #J-18808-Ljbffr Patient Engagement Advisors