Help Desk Agent

Title: Help Desk - Temp Department Org: IT Personnel - 108790 Employee Classification: N4 - Unclass Temp HSC Bargaining Unit: Professional Staff Association Primary Location: MC AD Shift: 1 Start Time: End Time: Posted Salary: $20.00 per hour Job Description: Responsible for providing technology support for help desk calls,the IT Help Desk – Temp will be responsible for, IT Help Desk. TheIT Help Desk - Temp will be responsible for ensuring that all callsto the Help Desk are resolved and that calls/issues escalated areresolved satisfactorily. The IT Help Desk -Temp will ensure thatcalls/requests to the Help Desk are logged in iSupport Minimum Qualifications: Education/experience/licensing: • High school diploma or equivalent. Courses in Windows andMacintosh Microsoft Office Suite. • Minimum of 1 to 3 years’ experience supporting and utilizing avariety of computer hardware, software and networking. Help deskexperience and Associate degree preferred. • Advanced computer troubleshooting, analysis, critical thinkingand problem solving skills. • Ability to manage multiple tasks with frequent interruptions,occasionally in urgent situations. Ability to manage multiplepriorities. • Ability to promote and follow policies and procedures. • Ability to communicate, interact and work effectively andcooperatively with people from diverse ethnic and educationalbackgrounds. • Operating knowledge of and experience with personal computers,Macintosh computers, servers, peripherals, Windows, Mac OS andMicrosoft Office. Working knowledge of data processing equipment,systems and techniques. Knowledge of iSupport. Knowledge of ActiveDirectory, student information systems, educational softwaresystems, library management systems, financial systems, and e-mailapplication preferred. • Operating knowledge of typical office equipment, such astelephones, copier, fax machine, E-mail, etc. Other skills: • Technical Skills - Assesses own strengths and weaknesses; Pursuestraining and development opportunities; Strives to continuouslybuild knowledge and skills; Shares expertise with Student-Workersand others. • Customer Service - Manages difficult or emotional customersituations; Responds promptly to customer needs; Solicits customerfeedback to improve service; Responds to requests for service andassistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive ornegative situations; listens and gets clarification; Responds wellto questions. • Team Work - Balances team and individual responsibilities;Exhibits objectivity and openness to others' views; Gives andwelcomes feedback; Contributes to building a positive team spirit;Puts success of team above own interests; Able to build morale andgroup commitments to goals and objectives; Supports everyone'sefforts to succeed; Recognizes accomplishments of other teammembers. • Written Communication - Writes clearly and informatively; Editswork for spelling and grammar; Varies writing style to meet needs;Presents numerical data effectively; Able to read and interpretwritten information. • Quality Management - Looks for ways to improve and promotequality; Demonstrates accuracy and thoroughness. • Ethics - Treats people with respect; Keeps commitments; inspiresthe trust of others; Works with integrity and ethically; Upholdsorganizational values. • Strategic Thinking - Develops strategies to achieveorganizational goals; Understands organization's strengths &weaknesses; Analyzes market and competition; Identifies externalthreats and opportunities; Adapts strategy to changingconditions. • Adaptability - Adapts to changes in the work environment; Managescompeting demands; Changes approach or method to best fit thesituation; Able to deal with frequent change, delays, or unexpectedevents. • Attendance/Punctuality - Is consistently at work and on time;Ensures work responsibilities are covered when absent; Arrives atmeetings and appointments on time. • Dependability - Follows instructions, responds to managementdirection; Takes responsibility for own actions; Keeps commitments;Commits to long hours of work when necessary to reach goals;Completes tasks on time or notifies appropriate person with analternate plan. • Initiative - Volunteers readily; Undertakes self-developmentactivities; Seeks increased responsibilities; Takes independentactions and calculated risks; Looks for and takes advantage ofopportunities; Asks for and offers help when needed. • Judgment - Displays willingness to make decisions; Exhibits soundand accurate judgment; Supports and explains reasoning fordecisions; Includes appropriate people in decision-making process;Makes timely decisions. • Motivation - Sets and achieves challenging goals; Demonstratespersistence and overcomes obstacles; Measures self against standardof excellence; Takes calculated risks to accomplish goals. • Planning/Organizing - Prioritizes and plans work activities; Usestime efficiently; Plans for additional resources; Sets goals andobjectives; Organizes or schedules other people and their tasks;Develops realistic action plans. • Professionalism - Approaches others in a tactful manner; Reactswell under pressure; Treats others with respect and considerationregardless of their status or position; Accepts responsibility forown actions; Follows through on commitments. • Quality - Demonstrates accuracy and thoroughness; Looks for waysto improve and promote quality; Applies feedback to improveperformance; Monitors own work to ensure quality. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, theUniversity of Toledo campuses are tobacco-free. Pre-employmenthealth screening requirements for the University of Toledo HealthScience Campus Medical Center will include drug and other requiredhealth screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. TheUniversity of Toledo does not discriminate in employment,educational programs, or activities on the basis of race, color,religion, sex, age, ancestry, national origin, sexual orientation,gender identity and expression, military or veteran status,disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the bestand brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation toindividuals with disabilities. If you require accommodation tocomplete this application, or for testing or interviewing, pleasecontact HR Compliance at View email address on click.appcast.io or View phone number on click.appcast.io between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at theOffice of Human Resources located in the Center for AdministrativeSupport on the UToledo Main Campus. Advertised: 03 Aug 2026 Eastern Daylight Time Applications close: 07 Aug 2026 Eastern Daylight Time #J-18808-Ljbffr