Apartment Resident Manager

Summary The Apartment Resident Manager oversees daily operations of Vistas Apartments, an 84‑unit affordable housing community in Van Nuys, CA. The role ensures efficient property operations, regulatory compliance with HUD and local regulations, and a positive living environment for residents. The manager resides on‑site in a provided one‑bedroom apartment. Duties and Responsibilities Property Management Supervise and manage day‑to‑day operations, ensuring the property is well‑maintained, safe, and welcoming. Coordinate maintenance and repair activities with maintenance staff and external contractors for timely resolution of work orders. Conduct routine property inspections to uphold cleanliness, safety, and compliance with local and federal regulations. Oversee unit turnovers, preparing apartments for new residents efficiently. Enforce community rules and policies to create a peaceful and supportive environment. Leasing and Resident Relations Serve as the primary point of contact for prospective residents, providing information on units, lease terms, and community amenities. Lead the leasing‑up process, conduct property tours, screen applications, and assist with lease execution in compliance with HUD guidelines. Facilitate move‑in and move‑out processes, conduct inspections, and prepare required documentation. Address resident inquiries and complaints professionally and promptly, resolving conflicts and fostering positive relationships. Promote resident retention through engagement, communication, and community‑building activities. Compliance and Record Keeping Ensure full compliance with HUD and other affordable housing program requirements, including income verification, annual recertifications, and occupancy standards. Prepare the property for audits and inspections, such as MOR and REAC, and maintain accurate, audit‑ready resident files and property records. Stay informed of changes in affordable housing regulations to ensure ongoing compliance. Assist with regulatory audits by providing necessary documentation and reports. Financial Management Assist with rent collection and manage delinquencies in accordance with affordable housing guidelines. Support the Regional Property Manager in managing the property’s operating budget and controlling expenses. Help prepare financial reports and occupancy reports for RHF and regulatory agencies. Process property invoices accurately and on time. Staff Supervision Manage on‑site staff, including scheduling and task delegation. Conduct annual performance evaluations and provide ongoing coaching and support. Qualifications Education and Experience High school diploma or equivalent required; related experience in property management or business administration preferred. Minimum of 3‑6 years of experience in property management, preferably in HUD and affordable housing or senior living. Experience with HUD and other affordable housing programs is strongly preferred. Familiarity with property management software (e.g., Yardi, RealPage) is a plus. Skills and Abilities Strong organizational and multitasking skills, with the ability to manage multiple priorities. Excellent verbal and written communication skills. Strong problem‑solving abilities and professionalism in addressing resident concerns. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software. Ability to work independently and collaboratively, with strong leadership skills. Other Requirements Candidate must reside on‑site as part of the role. Flexible schedule, including occasional evenings and weekends. Must pass all pre‑employment screening requirements, including reference verification. Physical Demands and Work Environment Work involves walking, standing, and occasional lifting during property inspections or unit turnovers. Ability to sit or stand for extended periods and operate office equipment. Work environment combines office and on‑site tasks, with occasional exposure to outdoor elements. Compensation Base salary is determined by geography, experience, and budget. The anticipated base pay range for the position is $28.00‑$28.00 per hour. The role is non‑exempt and may be eligible for overtime pay in accordance with federal and state law. Benefits Competitive pay Health, dental, and vision insurance Paid time off and holidays Retirement savings plan Employee assistance and more Term life and voluntary supplemental life insurance Additional Benefit Includes a 1‑bedroom apartment. #J-18808-Ljbffr