IT Service Desk Technician VB Future Opportunities

Job Description

Job Description

IT Service Desk Technician (Helpdesk, Tier 1, or Tier 2) - Future Opportunities

FLAGLER TECHNOLOGIES Help Desk Services United States (Remote)

Who Are We?

We’re more than just an IT support provider—we’re a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that’s as invested in your success as we are in providing top-tier support to our clients. Ready to take the next step? Let’s dive into what this role has to offer.

What Does a Typical Day Look Like in This Role?

This fully remote opportunity allows you to provide excellent IT support from wherever you choose! Depending on your level—Helpdesk, Tier 1, or Tier 2—your responsibilities will vary, but one thing stays constant: you’ll be problem-solving, collaborating, and delivering great customer service.

• Helpdesk Support: You’ll manage the basics—responding to client calls, emails, and chats about tech issues. Your day will involve troubleshooting simple problems and escalating more complex cases to the appropriate team.
• Tier 1 IT Support: You’ll take on more technical responsibilities, like diagnosing and resolving system performance issues, providing remote desktop support, and guiding customers through software installations and routine maintenance.
• Tier 2 IT Support: At this level, you’ll handle escalated and more complex issues related to networking, server environments, and advanced system troubleshooting. Additionally, you’ll support your fellow team members by sharing your knowledge and helping them grow.

Throughout the day, we’ll stay in touch as a team, check in with team leads, and work together to solve challenges. By the end of your shift, you’ll know you’ve helped clients navigate their tech issues and contributed to the team’s overall success.

What is a Virtual Bench?

Our virtual bench is a roster of qualified candidates ready to step in when positions open. We’re growing rapidly, and this bench helps us ensure we have skilled team members ready to hit the ground running when openings arise. So, while you may be waiting for an opportunity, you'll likely be in line for something soon!

What Qualifications or Experience Do I Need?

We need IT professionals who are humble, hungry, and people-smart—the key traits that help us collaborate deliver outstanding customer experiences. Depending on the level of support you're interested in, here’s a snapshot of the experience we’re looking for:

• Helpdesk Support: 1-2 years of tech support experience, solid communication skills, and basic troubleshooting abilities.
• Tier 1 Support : 2+ years of experience, with knowledge of Active Directory, Office 365, and troubleshooting end-user devices. (desktops, mobile phones, etc.)
• Tier 2 Support: 3+ years of experience with a strong technical expertise, especially in server management, networking, and complex systems.

What else should you know about us?

We're still a growing business, and while this is a virtual bench listing, meaning you're on standby for opportunities as they arise, you'll have access to:

• 3 Weeks of Paid Time Off (vacation and sick time accrued, subject to manager approval).
• Healthcare Options with 75% of your premium covered.
• Dental & Vision Services
• Group Life Insurance
• 401k with up to 4% matching and immediate vesting*
• Access to industry training and certification reimbursement to support your growth.*
• Resume Writing Services after 1 year of employment to help you advance your career — We’re here to support your growth into a future IT leader, and we’ll make sure you’re set up for success when new opportunities come your way.

*Devices that access company resources will need to be managed by us while being used for work purposes. A company computer and peripherals will be provided. You'll need a personal cell phone for multi-factor authentication and a reliable internet connection—we even provide a stipend for this.

Thanks for considering a position with us!

If you’re ready to be part of a team that values growth, collaboration, and delivering the best in IT support, apply today and let’s start a conversation.

Application Review Process Notice (please read)

We will reach out if your qualifications match the role. Please do not call or email for application updates so our team can stay focused on supporting our clients.