Dispatcher/Customer Service - Second Shift

Second Shift Dispatcher/Customer Service Representative

Since 1996, GO2 Delivery has built a reputation as a trusted partner in time-critical healthcare logistics and customized delivery solutions. We're not a gig platform we're a privately owned, operationally serious company with deep roots in Virginia and a track record of sustained growth.

We're expanding into new markets and need sharp, experienced operations professionals who take pride in keeping things moving when it matters most. If you thrive in high-stakes, fast-paced environments and want to be valued for your expertise not just your availability this role is for you.

As a Second Shift Dispatcher/Customer Service Representative, you are the operational nerve center of the shift. You'll coordinate time-sensitive deliveries, manage courier activity in real time, and serve as the primary point of contact for clients who depend on us for critical, same-day logistics.

Schedule: Monday Friday, 3:00 PM 11:00 PM Every other weekend on-call (paid) for warehouse parts pulls Location: Roanoke, VA In-Person

This is not a passive call-handling role. You'll be making judgment calls, solving routing problems on the fly, and owning outcomes with the trust and autonomy to do it.

What You'll Do:

• Serve as the central communication hub for all emergency and non-emergency dispatch activity during your shift
• Receive, prioritize, and dispatch delivery orders with precision and urgency
• Direct couriers via phone, radio, and dispatch software adjusting routes in real time based on traffic, capacity, and client requirements
• Monitor active deliveries and proactively communicate status updates, delays, or obstacles to clients
• Triage inbound client calls professionally, gathering accurate information and providing clear, confident responses
• Maintain accurate logs, call records, and system entries throughout the shift
• Coordinate weekend on-call warehouse parts pulls on a rotating basis (compensated)

What We're Looking For:

• Have 35+ years of direct customer service or dispatch experience, ideally in logistics, transportation, healthcare, or a similarly fast-paced environment
• Can manage multiple priorities simultaneously without losing composure or accuracy
• Communicate with clarity and confidence written, verbal, and real-time
• Know how to lead from your seat: holding couriers accountable, reading situations quickly, and making sound decisions independently
• Are comfortable with dispatch software, mapping tools, and Microsoft Office and can learn new systems quickly
• Take ownership of your shift and treat every delivery as if it matters because it does

Minimum Requirements:

• High school diploma or equivalent
• 3+ years customer service experience (5 years preferred)
• 1+ year dispatching on-demand or routed deliveries preferred
• Proficiency with keyboard, Microsoft Office, and ability to learn dispatch and mapping software
• Must pass a criminal background check

Pay & Benefits:

• Pay: $16.40 $18.40 per hour, based on experience
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Holiday Pay
• Paid On-Call Shifts

GO2 Delivery operates across Hampton Roads, Richmond, Charlottesville, Lynchburg, and Roanoke. This position is based at our Roanoke office.

GO2 Delivery is an equal opportunity employer. We evaluate candidates based on experience, capability, and fit.