Field Service Technician (United States)

About R.A. Jones and Coesia

R.A Jones, headquartered in Covington, KY, is a global leader in the design and manufacturing of primary and secondary packaging machinery for the beverage, chemicals, food, pharma & healthcare, and industrial goods industries. R.A Jones offers an extensive portfolio of solutions for applications in aerosol filling, cartoning and box filling, chub packing, cup filling, pouching and modified atmosphere packaging. R.A Jones is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.

About the Role

We are seeking highly skilled electro-mechanical individuals who will be able to perform on-site and telephone support, training, and repair service for R.A Jones customers.This individual will perform field service functions for manufactured equipment and any equipment sold with a warranty. Service work may include, but not limited to, troubleshooting electrical and mechanical systems, PLC programming, wiring, circuit analysis, routine maintenance, repairs, modifications, machine setup, or training of customer personnel.

What You Need to Be Successful

• Proficient in field service for major food and filling machines with a strong working knowledge of electrical and mechanical systems.
• Diagnose and repair electrical control systems, including PLCs, HMIs, and motor control circuits.
• Install and configure sensors, actuators, and other electrical components as required.
• Start-up of machines in customer plants, ensuring all electro-mechanical components are properly configured.
• Training customer personnel to properly operate and maintain machines with an emphasis on electrical troubleshooting and system integration.
• Assistance to customers when there is an electrical or mechanical breakdown.
• Performance of contracted or periodic maintenance of machines, including electrical diagnostics and calibration.
• Attainment of a working knowledge of all assigned equipment in the field.
• Customer check-out demonstrations at Packaging Technologies prior to machine shipments.
• Train customer personnel to properly operate and maintain equipment (Formal & Informal).
• Contact customers to maintain service and equipment needs.
• Assists parts department in determining part numbers as needed by customer.
• Advises customers of the latest electrical upgrades for their machines, including preventative maintenance programs and training opportunities.
• Assist with customers for assistance with technical troubleshooting involving electrical and mechanical systems.
• Support training for new service personnel, focusing on electrical troubleshooting skills.
• Recommend equipment changes to engineering and represent customer service and engineering departments in the field.
• Performs all other duties as assigned.

What You Need to Be Successful

• Strong understanding of electrical systems, PLC programming, and troubleshooting with excellent communication and teamwork skills.
• Customer-focused problem solver with a proactive and adaptable mindset.
• Technical training in electro-mechanical technology or relevant experience.
• Proficiency in electrical and mechanical equipment, Microsoft Office, and effective communication.
• Ability to travel extensively (75-80%) in the U.S. and internationally on short notice.

Our Offer

Coesia North America offers a competitive benefit package which includes, among other things:

• 401K offering 6% company match with no vesting period.
• Flexible remote work offering.
• 8-weeks paid parental leave.
• Multiple health benefit & insurance options.
• PTO, sick time, and 12 observed calendar holidays.
• Company paid short-term disability (80% wager placement) & long-term disability.
• HSA company contribution for individual & employer family coverage.

Coesia is an equal opportunity employer and embraces diversity and inclusion.