CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

Customer Product Support Specialist

MANUFACTURING IS IN CHAPIN’S DNA - and we produce industry-leading sprayers, spreaders, and accessories. We understand that dedication to our employees and to our customers is the formula for our success.

JOB SUMMARY: Working with our customers to ensure complete satisfaction with our products and service.

ESSENTIAL FUNCTIONS:

· Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback.

· Learn and maintain knowledge of existing and new Chapin products and product modifications.

· Respond to customer online reviews.

· Work in conjunction with engineering to identify potential product issues.

MUST HAVE:

- Professional demeanor

- Excellent communication skills both written and verbal

- Accurate data entry skills

- Ability to multi task

- Positive outlook, always willing to help where needed

NICE TO HAVE:

- Blue print reading a plus

- Mechanical aptitude preferred

- Prior phone service / collections experience a PLUS

· WE BELIEVE DIVERSITY DRIVES INNOVATION

We are committed to building a culture where differences are valued. We believe in constant growth of our people, programs and tools. Chapin International is an equal opportunity employer. We are committed to supporting and respecting all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.