Case Manager - Shelter Programs

Case Manager

Community Crisis Services, Inc. (CCSI) has served Prince George's County for over 50 years, providing compassionate crisis support through our hotlines, safe shelter programs, and information and referral services. We are the lead Victim Services Provider for Prince George's County and a leading homeless services provider, operating the county's only non-congregate low-barrier shelter. Our 24/7 services include the National Suicide Prevention Lifeline (988), crisis hotlines, domestic violence services, emergency shelters, and housing programs.

CCSI is committed to diversity, equity, and inclusion. We believe that lived experience is a valuable qualification and encourage individuals with personal experience navigating homelessness and housing systems to apply.

Position Summary

The Case Manager provides comprehensive direct management services, identifying and coordinating community resources to move individuals and families toward stability. This role manages a variety of individual and group supportive services addressing both immediate crisis needs and long-term goals. As a key member of a multidisciplinary team, the Case Manager ensures that legal, medical, educational, and housing needs are met through structured advocacy and meticulous documentation. We are looking for resourceful advocates who can navigate a crisis with empathy, speed, and precision.

* Candidates must be able to participate in and complete mandatory orientation and onboarding requirements.

Reports to: Case Management Director

Employment Status:

• Full-time (40 hours)
• Part-time (20-31 hours)

FLSA Status: Non-Exempt (Hourly)

Location: Warm Nights Shelter (Beltsville, MD)/Family Emergency Shelter

Essential Duties and Responsibilities

Direct Service & Case Planning

• Intake & Assessment: Interview clients to identify immediate needs and develop a comprehensive housing plan with written short-term and long-term goals
• Goal Re-evaluation: Meet with clients at regular intervals to reassess progress and adjust the housing plan as circumstances evolve
• Supportive Services: Facilitate individual and group meetings to provide guidance, emotional support and resource education

Multidisciplinary Collaboration

• Team Integration: Serve as an active member of the multidisciplinary team, collaborating with the Educational & Benefits Liaison and Housing Coordinator
• External Advocacy: Partner with external professionals in substance abuse, legal, medical, vocational and mental health fields to ensure holistic care
• Referral Management: Make and track appropriate referrals for dental, medical, employment and specialized housing needs

Documentation & Facility Excellence

• Record Keeping: Create and maintain meticulous case records in HMIS, including assessments, case notes, court reports and discharge summaries
• Data Integrity: Complete required reports and maintain statistical data to meet programmatic and performance standards
• Environment: Enhance the client experience by maintaining a hospitable, customer-oriented and trauma-informed facility environment

The Clinical Case Management Cycle

The Case Manager is responsible for navigating the client through every stage of this professional loop:

• Assessment: Identifying the "what" behind the client's current crisis
• Planning: Setting the "how" through the Individual Service Plan (ISP)
• Implementation/Monitoring: Working the plan daily through referrals and check-ins
• Evaluation: Determining if the client is ready for referral to the Housing Coordinator

Qualifications & Requirements

• Four years of high-level experience in human services, crisis intervention, or community-based case management
• Must successfully pass a pre-employment criminal background check and drug screening
• Ability to adapt to information technology systems, including HMIS, Osnium, Google Suite, and MS Office
• Skill in analyzing complex situations and developing well-informed alternatives under pressure
• Demonstrated competence in working with diverse populations in a respectful manner

Physical Requirements

• Regularly required to stand, walk, reach, and occasionally kneel or balance
• Frequently lift/move up to 10 lbs; occasionally lift/move up to 50 lbs

Work Environment and Schedule

• This position operates in a 24/7 emergency shelter environment serving individuals and families experiencing homelessness
• Schedule may include evenings and weekends based on program needs
• Position is primarily on-site; limited remote work may be available for documentation and training

Additional Requirements

• Must successfully complete a background check, including fingerprinting, in accordance with CCSI policy
• Valid driver's license and reliable transportation preferred
• Must complete all required training, including but not limited to:

• CCSI New Employee Orientation
• Trauma-Informed Care
• Crisis Intervention
• Suicide Prevention (QPR or equivalent)
• Mandated Reporter Training
• HIPAA and Confidentiality
• CPR and First Aid (within 90 days of hire)

Benefits

• Benefits (Part-time):

• Paid time off (vacation, sick, personal days)
• Holiday Premium Pay
• 401(k) Retirement Plan
• Employee Assistance Program
• AFLAC
• Perks at Work
• Professional development opportunities
• Peer Support certification, support and ongoing supervision

• Benefits (Full-time):
  • All of the above
  • Company Paid Health, Dental, and Vision Insurance
  • Company Paid Disability & Life Insurance

Work Conditions

• Holidays, evenings, and weekend coverage required, depending on scheduled shifts.
• Hours are flexible to meet program needs.
• Potential exposure to highly emotional and stressful situations.

Equal Employment Opportunity

Community Crisis Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.