Room Attendant at The Whitby

Job Description

Job Description

Summary of Position:

Service and turndown guestrooms ensuring Firmdale exceptional standards whilst remembering the finest details in guest rooms and throughout the hotel.

DUTIES AND RESPONSIBILITIES:

• Work efficiently to ensure guest room cleaning is completed on time.
• Use correct cleaning chemicals and microfiber cloths for designated surfaces, according to Firmdale’s requirements.
• Make bed as per Firmdale SOP’S.
• Be knowledgeable of all the different types of beds and linen, to be used accordingly.
• Replace guest supplies and towels as per Firmdale’s SOP’s.
• Bring rejected or abused linen to the attention of the Floor Manager.
• Report immediately any damages or maintenance issues to the Floor Manager.
• Inform the Floor Manager, Head of Housekeeping, or Assistant, and immediately log any lost property items found in guest rooms or any public areas.
• Understand the Do Not Disturb (DND) procedure.
• Ensure that rooms not serviced are reported to the Floor Manager.
• Ensure the security of any assigned guest room keys.
• Follow the security procedure to protect both the guest and the hotel property.
• Be highly attentive to small details.
• Work as part of a team, assisting others when requested.
• Practice good communication with the Floor Manager, Head of Housekeeping, and Assistant.
• Demonstrate etiquette and standards in Firmdale Housekeeping SOPs.
• Consistently demonstrate Firmdale standards of customer service.
• Ensure your pantry is clean.
• Liaise with the linen porters regarding the linen and equipment needed in the pantry.
• Respond to all guest requests and report them to the Floor Manager.
• Check just before the end of your shift if any rooms require service. 
• Be knowledgeable of hotel's fire and emergency procedures.
• Maintain a clean, hazard-free work environment at all times.
• Keep corridors, stairways all public and work areas clean and tidy at all times.
• Maintain a high standard of personal hygiene and appearance at all times.
• Have thorough knowledge of the hotel and the company.
• Carry out any other reasonable duty to assist in the smooth running of the company.

PHYSICAL REQUIREMENTS ;

• Ability to bend and twist and push and pull furniture.
• Ability to lift up to 25 pounds.
• Ability to work with cleaning chemicals and materials

EXPERIENCE/EDUCATION ;

• 2+ years of experience cleaning in a hospitality and/or residential setting or a passion for cleaning and attention to details. 
• Ability to communicate verbally and in writing using systems to update room status. 

With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.”

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