Customer Care Coach

Overview Want to Make a Difference for Others? Welcome to Serenity. Want to be part of something meaningful, no healthcare background required? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? We'll Teach You. We provide full training – you bring 2+ years of full-time experience, a positive attitude, strong work ethic, and a genuine passion for making people feel seen, heard, and cared for. It’s all about driving real results and better outcomes for each patient. What You’ll Do as a Patient Care Coach: Work 1 on 1 with patients throughout the day Use our high-tech TMS machine to deliver next-level therapy – you\'ll be a certified expert after our training! Help patients feel supported and hopeful along the way, using exercises like gratitude, journaling, goal-setting, habit-building, and positive life skills Prepare daily objectives to help patients get the most out of each treatment Track patient progress and update their records for the doctors, managing sensitive information with professionalism Who We Are: Using advanced medical devices, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. What You Need: 2+ years of full-time work experience demonstrating a strong work ethic and ability to connect with others Interpersonal skills – naturally positive, patient, and people-focused Ability to communicate clearly in person and in writing Ability to maintain a calm, composed presence, even in fast-paced or busy environments Desire to learn and be open to feedback, to better help patients on their healing journeys Why You’ll Love Working at Serenity: Fulfillment – make a real difference for others as you help our patients ‘take back their lives’ Huge growth/promotion potential as we continue to expand Competitive pay Luxe-level benefits: We cover 90% of medical, dental & vision 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge 401(k) – because your future deserves self-care too #J-18808-Ljbffr