Guest Service Representative

Overview A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.). A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.). A day in the life of the Guest Service Representative may include any combination of the below duties: Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service. Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc. Assist guests with returned merchandise, overrings, and overcharges. Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc. Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts. Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence. What's In It For Me? Our remarkable employees are at the heart of everything we do. At Coborn’s, we’re committed to creating a supportive and rewarding workplace—one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures. We’re proud to offer a variety of benefits to both our full‑time and part‑time employees, including: 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations. Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit! Paid Time Off (PTO/Vacation) Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday! Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply) Paid Military Leave Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing! Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more! Tools, resources and opportunities for career growth and development 401(k) plan options – we also match up to 20% of the first 5% contributed Participation in our Employee Stock Ownership Program (ESOP) – yes, we’re employee-owned! Our team members benefit from #J-18808-Ljbffr Coborn's, Inc.